I have traveled 2-3 times a month for +10 years and write a review on only a fraction of the places I have been.
This hotel is the worst I've been in. Period.
Please check my other reviews. You should find only one other negative one and that place was great compared to this one. The rest are positive. This should tell you how unacceptable this one is.
Let me start by saying that with the exception of the final experience I will mention below regarding trying to leave, the staff were extraordinarily pleasant -- just not in a position to make up for the hotel.
It is actually the second time I stayed there
The first time?
> I was put in a room which was intensely dark. As I planned to work for the afternoon on a sunny day I asked if there was any chance they could move me and they did move me to a sunny room. YEAH!!!!
> The internet was intolerably slow and I spent about an hour online with with their internet provider trying to fix it. One of the "cool" parts of that experience was discovering the room number on my phone which the provider kept asking for - was not the same as that on my room. It added to the duration and confusion of trying to repair the connection.
> I ordered room service. I had to phone back after probably 45 minutes (of the 20 predicted) to see if it was ok for me to leave the room or if it was coming soon. It had "just left"!. The salad was so decayed the greens were past slippery to slimy . Inedible. My other item had been topped with cheese which was melted - at some point in the past. By time it reached me the dish was stone cold and I had to pry the glutinous cold mass of cheese off the top to try to get to the food underneath.
The following morning upon comparing notes with a colleague we discovered we'd had identical experiences regarding the lack of freshness of the salad. They should have thrown the bag out the week before.
This time, upon arrival as the cab pulled up from the airport, I realized I'd been here before but remembered little of the above. Upon check in I did ask if they had a nice room like the one I had last time. They said they were giving me one with a "pretty nice view". I wish I had taken a picture. It faced a multilevel parking lot which was taller than my level by a number of floors. They would have been better to simply say they were giving me what was left available vs conveying they thought that had a view.
Since I was only there for the evening and had to make calls I decided to live with it. That's when I discovered (1) no working phone in the room (2) internet so very slow I could not connect.
After a few calls using my cell I tried recabling the phone from the wall out and tested both lines. No dial tone. I went to the elevator to call about the phone and internet from the guest phone. They offered to give me the phone number for their internet provider again (no thanks!!) ... and to send up engineering. I returned to my room and after trying both lines on the phone again, pulled it apart again and tried again . I got a dial tone on line 2 as the engineer arrived. The problem summary was "oh yah -- with those old phones you can only use line 2". I did realize at that time that once again the room number on the phone was not the room number I was staying in (not even the same floor).
Time had passed and it was time for dinner. I placed an order avoiding all leaf products and sat down to work for the 20-25 minutes predicted. Sure enough 45 minutes late I phoned down and they were -- um -- "just leaving". I waited another 15 and phoned. Someone different answered the phone because my food was on it's way.
Once again when it arrived it was clear that the food had been prepared for some time. The sandwich had once warm, now congealed melted cheese. The fries were cool, limp and clammy. There were no condiments of any kind. (Ketchup? Mayo?) My beer did arrive cold. However there was also no glass of any kind.
Ah well I thought .. at least they are consistent
Throughout the evening there was an unpleasant odor in the room that I concluded came from the bathroom. I could not locate the source of it so closed the door and hoped for the best.
I must say the breakfast offered was nice. I opted for an omelette as I was craving freshly prepared, still warm food. I chatted some time with the pleasant young man preparing them as I was third in line. He did struggle somewhat with technique -- leaving the insides quite runny .... then attempting to fold the omelete by flipping it with the pan like a pancake. Since the contents were not yet cooked firmly it did have some messy outcomes at times. This all made a bit more sense when I learned he had not been previously trained to make them -- he had apparently just been told to stand at this station today. I give him great marks for his accomplishments which were more than edible ... if not always pretty!
Back in the room (I start early) I had a number of calls and took a break to phone the front desk at 8:30 to ask for a taxi at 9:00 to get to my 9:30 client meeting. They asked for an address which I gave. They asked if it was in Peoria and I said yes 15 minutes away.
At 9:00 pm I arrive in the lobby and ask about a cab. Oh yes "the address". Is that in Peoria? Yes I'm pretty sure it still is. Where is the cab. Oh ... let me phone. It will be here in 5 minutes.
Fifteen minutes later I asked again about a cab. I was informed that they work for the hotel company not the cab company and are not responsible. I asked to call another company and they were hesitant to do so. I finally asked for the phone book so I could begin calling taxis. The two front desk staff took up a chant that "we work for the hotel not the cab company" (I actually am pretty familiar with the roles -- as well as the normal service attitude about helping clients travel -- but we'll set that aside).
About that time another guest who was also lingering in the lobby noted a cab driving down the street and ran out to hail it for me. It turned out he was waiting for the mythical shuttle to the airport for as long as I'd waited for a cab so had nothing better to do.
"You can check out any time you like ... but you can never leave! Thanking the fellow guest profusely I jumped in the cab and made a brief comment to the cab driver about how odd they are at that establishment. His quiet response was "yup there are better hotels in town for sure".
Understatement of the year.
Fool me once shame on you. Fool me twice shame on me. I fully trust Peoria has fine places to stay. This is not one of them ... move on.
- Official Description (provided by the hotel):
- Four Points by Sheraton Peoria Downtown is near I-74, the civic center, medical areas, and O'Brien Field. Our IL hotel has free shuttle service, 22,000 sq ft of event space, and free wifi. ... more less
- Also Known As:
- Four Points By Sheraton Peoria Downtown Hotel Peoria
- 4 Points By Sheraton Peoria Downtown
- Peoria Holiday Inn