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“Okay. Not Sheraton quality.” 3 of 5 stars
Review of Four Points by Sheraton Peoria Downtown

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Four Points by Sheraton Peoria Downtown
3.0 of 5 Hotel   |   500 Hamilton Boulevard, Peoria, IL 61602   |  
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Ranked #18 of 22 hotels in Peoria
Bon Aqua, Tennessee, United States
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
“Okay. Not Sheraton quality.”
3 of 5 stars Reviewed May 15, 2013

This property is in bad need of updates and repairs. Mold in tile of bathroom, obvious water damage on the ceiling, etc. The bathtub leaked and the exhaust fan had to run for the lighting in the bathroom to work (a pet peeve).

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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140 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 15, 2013

I'm a VIP Accenture guest. The front desk at this property is treacherous! The Front Desk manager was rude, unprofessional and looked like she had been scrubbing floors! I called the desk to ask for a wake up call and this manager, Connie, was horribly rude again! If she hates her job that much go scrub floors and stay away from the front lines! I will NEVER stay here again! RR

Room Tip: Good luck at the front desk! They are horrid!
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 23, 2013 via mobile

Sheraton should be ashamed to put their name on this hotel. Rooms and hallways are extremely dirty. Every time I walked to my room there was an additional piece of garbage in the hallway. There were numerous things in the room in need of repair, broken shower and window shades. The staff was all very friendly. Sheraton should really be embarrassed to have their name on this hotel.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sycamore, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 15, 2013

The hotel filthy, noisy, and in great need of repair. The hotel room had paint peeling, wallpaper peeling, and dirt visible on hard surfaces including fixtures in the bathrooms. The bathtub faucet was leaking, but more disturbing was the unremovable mat in the bathtub that was filthy. When I set something down on the nightstand, dust circulated in the air. The lampshade was torn and had stains on it. The bed was NOT comfortable. It felt as if someone put a pillowtop on a piece of plywood. I brought clorex wipes......not enough and I should have brought bleach instead. The hotel was hosting a convention. There were drunken men in the hallway yelling and knocking on doors all evening. Please, please stay somewhere else.

Room Tip: Stay somewhere else!
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  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 11, 2013

If you need to be downtown Peoria, the location will fit the bill. That said, I would not recommend this property. Our room had a certain funky smell, it was dingy with tired furnishings and carpet. Ice was located on a few floors only which was a pain. One good feature was a pool. It is quite large, the kids loved it. Bottom line, we won't be back.

  • Stayed May 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 10, 2013

We stay here each year during a conference. We bring the kids, who enjoy the pool and the glass elevators. Benigan's is great to have right there, and the parking garage is pretty easy to get in and out of. It's getting updated and has improved over the last few years.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 28, 2013

Hotel has potential of being very nice if updated. Room was clean, bed comfortable. Service lacked. Room service got our order wrong both mornings. Leak in sink. Wall paper peeling in places. Able to regulate room temp which was a definite plus. For what we needed and what we paid it was fine.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourPointsPeoria, General Manager at Four Points by Sheraton Peoria Downtown, responded to this review, April 3, 2013
It’s good to learn that you enjoyed your stay at The Four Points by Sheraton Peoria Downtown. We were happy to have you as a guest and are pleased that you enjoyed your Four Points by Sheraton Four Comfort Bed™ as well as your clean, spacious accommodations. We hear all that you have to say, however, and want you to know that we are planning additional renovations this year to improve and update the hotel and our rooms. We thank you for your comments and will review them carefully with our staff to make sure we are providing quality, friendly service at all times. Please come back and stay with us again so we can demonstrate to you how highly we value you as a guest and how committed we are to customer satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Four Points by Sheraton Peoria Downtown

Address: 500 Hamilton Boulevard, Peoria, IL 61602
Phone Number:
Location: United States > Illinois > Peoria
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #18 of 22 hotels in Peoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton Peoria Downtown 3*
Official Description (provided by the hotel):
Four Points by Sheraton Peoria Downtown is near I-74, the civic center, medical areas, and O'Brien Field. Our IL hotel has free shuttle service, 22,000 sq ft of event space, and free wifi. ... more   less 
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Also Known As:
Four Points By Sheraton Peoria Downtown Hotel Peoria
4 Points By Sheraton Peoria Downtown
Peoria Holiday Inn

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