The title tells the best part of this hotel. The bed was great. I had a wonderful night's sleep despite the difficulties in other areas of the hotel. Luckily, I normally stay up very late.
I was there as part of the IHSA state boys' basketball tournament. I don't think the hotel was prepared for the situation with so many teams staying there. Many of the student athletes and their fans did not behave well. They were inconsiderate and very loud even late at night. The open atrium layout allowed for all of the noise in the lobby and public area off of the lobby to travel to all of the guest room floors. I know this is just a layout problem, but more staff should have been on duty to help control the crowds. If people don't know how to behave, they may need a staff member to point out proper behavior to them so the other guests may also have a pleasant stay.
I saw no attempt at crowd control on Friday night. On Saturday night I did see security on the 5th floor which is where we stayed. He spoke to several girls who were shouting at each other in the hallway after 10 PM.
On Friday night there was a very messy pile of food in the middle of the elevator floor. We rode the elevator twice with the food on the floor after hearing someone tell the front desk about the mess. I did finally see a staff member with cleaning equipment heading to the elevator.
I know that a lot of what we saw was probably not typical of this hotel, but if they book many rooms with high schoolers, they need to schedule extra staff to handle the situation. That seems to be common sense to me.
Our room appeared reasonably clean, although a clothes hanger was hanging from the shower curtain pole, which made me question how clean it really was. There were some small repairs that should have been done, like part of the door to the bathroom showing damage. Overall the room was okay. The bed was comfortable and clean though, and easily the best part of our stay.
The hotel is located within easy walking distance of the Civic Center so that's a plus!
If it looks like a loud crowd, ask for a room as far away from the elevators and atrium as possible.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 18, 2013
Thank you for your feedback regarding your recent stay at the Four Points by Sheraton Peoria Downtown. We are so glad to hear you got a great night’s sleep on our comfortable Sheraton Four Comfort Bed™ and that you enjoyed your accommodations. We regret that other parts of your stay were not equally restful. We will review all of your comments thoroughly to see if staffing or other changes are needed. We hope that you had fun at the state basketball tournament and invite you back to stay with us again – for our convenient location in Downtown Peoria and our comfortable, clean rooms – but most of all, so we can demonstrate our dedication to customer service and satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.