Haven't even stayed in hotel yet this year, but already frustrated just w/ checking in over the phone. We have one person take care of reserving a group of 30 rooms for the boys state basketball tournament for years now. Each room is then paid for by the rooms guests. This year we were told that we must call in our credit card numbers to confirm the rooms as well as to cut down on time checking in. Not a problem, sounds like a good idea.
After spending 15 minutes going thru the automated phone crap, getting cut off once, and then even having the system tell me to hang up and call back, I got to a real person, Danielle. Well, I hope it was her first day because she seemed clueless. All I want to do was give my CC# to confirm I have a place to stay. Her reply was that I would need to bring the card there (I live 2 hrs away) so it could be ran. She said that "I was fine" to do it when I show up to stay. I explained that I needed to take care of this so I wouldn't lose my room. Once again, "I was fine."
I ended up having to contact the person who reserved all the 30 rooms. He had to call the hotel to get things straighten out. After calling back, Rodney took care of everything as things went easy. How hard is it to enter CC# into their system. We never had this problem when it was the Holiday Inn.
- Official Description (provided by the hotel):
- Four Points by Sheraton Peoria Downtown is near I-74, the civic center, medical areas, and O'Brien Field. Our IL hotel has free shuttle service, 22,000 sq ft of event space, and free wifi. ... more less
- Reservation Options:
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- Also Known As:
- 4 Points By Sheraton Peoria Downtown
- Four Points By Sheraton Peoria Downtown Hotel Peoria
- Peoria Holiday Inn