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“I'd sleep in my car before staying here again” 1 of 5 stars
Review of Comfort Suites

Comfort Suites
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Comfort Suites
2.5 of 5 Hotel   |   1812 W War Memorial Drive, Peoria, IL 61614   |  
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Ranked #16 of 23 Hotels in Peoria
Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
“I'd sleep in my car before staying here again”
1 of 5 stars Reviewed July 29, 2013

The hotel is run down, not kept up and not clean. I asked three times for our room to be cleaned (beds made and floors vacuumed) but it was never done. Another person in our party was given a room with vomit on the floor. She promptly left the hotel. Two days later someone else checked into that room, and the vomit had never been cleaned up. The breakfast attendant is rude and didn't keep items refilled. 15 minutes before breakfast was over, she started turning everything off, regardless of the fact people were still coming in. Management could have cared less and the entire staff is rude.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen_Geerdes, General Manager at Comfort Suites, responded to this review, August 2, 2013
I am sorry that you were disappointed with your room here during your recent visit. Thank you for taking the time to share your experience. I will use your comments in discussions and training to improve our service here, so that we can prevent others from being unhappy with their choice to stay with us.
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77 reviews from our community

Traveler rating
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    27
    20
    7
    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Bloomington, Minnesota
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 3, 2013

Sign visible from I74, but not on street. Drive through Perkins parking lot to access Comfort Suites. Our room was clean and comfy, with microwave and bar refrigerator. There is a pool. Hair dryer requires two handed operation so one can't use a styling brush while blowing hair dry. Breakfast was fresh waffles, biscuits and gravy, various fruit and juices, hard boiled eggs. Our bill was $110 AARP rate including tax. We like Choice Hotels for value but I think it's a little expensive. We'll stay here again because it's convenient.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Gretchen_Geerdes, Manager at Comfort Suites, responded to this review, July 10, 2013
Thank you so much for your business and your comments about our hotel. We try to exceed the expectations of every guest and are very happy when people enjoy themselves here. We hope you will stay with us again during your next visit to our area. I understand the price seems a little expensive but we are in line with the other hotels in the area. thank you,
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Elkhart
Top Contributor
130 reviews 130 reviews
66 hotel reviews
Reviews in 85 cities Reviews in 85 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 7, 2013

Staff was friendly which helped after pulling into the parking lot wondering if I had made a mistake in choosing this hotel. Check in process was great, room was clean and spacious. Everything a person could need was there, was able to complete my work at the desk without any interruption as the hotel seemed to be quiet. Got a good nights sleep as the bed was comfortable, only issue was the tub seemed to drain slower than the shower water was coming out. I would stay here again if I am in the area.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison
Senior Contributor
24 reviews 24 reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed June 4, 2013

The beds in our room were comfortable. The rest of the hotel is just average. The room walls are thin, so we did here children running down the halls at 11 p.m. (Thankfully, we travel with ear plugs.) The room was especially humid. The pool is tiny. The breakfast was big on white starches and low on fruit.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Top Contributor
65 reviews 65 reviews
42 hotel reviews
Reviews in 47 cities Reviews in 47 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed May 19, 2013

I stayed here one night while traveling through the area. The room was nice and clean however the air conditioning stopped working about 2a.m. and I opened the window to cool off the room. The noise from the highway traffic made it next to impossible to get back to sleep and I checked out around 6:30a.m. The staff was less than sympathetic when I checked out as was the manager when I called later that day, stating there was nothing wrong with their equipment. After much discussion they finally agreed to discount the room due to my dissatisfaction. I would not stay here again due to the staff's attitude.

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Church hill, TN
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 1, 2013

Have stayed here several times, the beds are always forgiving and comfortable. It's VERY CLEAN, quiet and the staff is very personable. Wish I could put this small hotel in my pocket to take with me every where I travel too.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gretchen_Geerdes, General Manager at Comfort Suites, responded to this review, June 6, 2013
Thank you so much for sharing your comments- we know you have many lodging choices and really appreciate your business. We are glad you were pleased with the accomodations and service we provide, and that you found us to be a great value. Please let us know when you will be returing so that we can thank you in person.
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Milligan College, Tennessee
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 4, 2013

stayed for a conference (paid by company) because this location has a hot tub but the other hotels around it do not. the hot tub was not working, but they did have a fancy framed sign saying it was broken. the website did not, and still does not, note that it is not working. i don't know if they have fixed it but i don't trust them. i let them know my concern and they gave me 300 points. what good is that? i know my company did not need to get money refunded, but 300 points is not nearly enough for me to take the chance with them again. it was approximately 1/20th of a free night or equivalent of $3.50. each time i have the choice to stay here, i have kept driving to champaign or the quad cities instead.

so after eight hours in tiny classroom chairs, i had no chance to relax and the room was louder than i expected for as few people as were staying there. other than that the room was clean and the food was good.

Room Tip: if you are paying your own way, use the coupon book from the rest areas about a half hour from peori...
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites

Address: 1812 W War Memorial Drive, Peoria, IL 61614
Phone Number:
Location: United States > Illinois > Peoria
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #16 of 23 Hotels in Peoria
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to the Comfort Suites ideally located off Interstate 74, minutes from downtown Peoria, Bradley University and Northwoods Mall. This Peoria hotel is close to other popular attractions and businesses like Caterpillar, Constitution Gardens, Exposition Gardens, the Glen Oak Amphitheater, the Glen Oak Zoo, the Peoria Civic Center, the Lakeview Museum and Wildlife Prairie Park. Tucked away in a quiet location, the hotel is just seconds away from popular restaurants and cocktail lounges and adjacent to a 24-hour Perkins restaurant. ... more   less 
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