I selected this hotel specifically because its web site said it provided high-speed wireless Internet access in the rooms. When I checked in, I told the front desk clerk I needed a room with high-speed wireless Internet access, and the clerk confirmed the room provided it. When I got into the room, there was no wireless Internet access. I called the front desk, and the clerk said a technician would be right up to look into the problem. Some time later, after no technician arrived, I went down to the front desk to complain in person and to request a different room that did provide wireless Internet access. The clerk said there was nothing that could be done to provide access. I demanded the clerk reverse the charges on my credit card and I found a different hotel.










