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“Excellent Accomodations - Resaonable Price” 5 of 5 stars
Review of SpringHill Suites by Marriott Peoria Westlake

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SpringHill Suites by Marriott Peoria Westlake
2.5 of 5 Hotel   |   2701 West Lake Ave., Peoria, IL 61615   |  
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Special Offer
FREE Airport Shuttle
Ranked #8 of 23 Hotels in Peoria
Pewaukee, WI
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
“Excellent Accomodations - Resaonable Price”
5 of 5 stars Reviewed April 9, 2013

This is a great property and reasonably priced. Breakfasts are plentiful, with egg and meat choices, coffee, milk and juice, as well as yogurt, cereals and pastries. By mistake, we wound up in one of the handicap-equipped rooms. It had a kind bed, lots of room, and very definitely good bath and shower facilities. Fully equipped kitchen living room area. These are not separated rooms. There is a half-wall between the dining/living/kitchen and the bed.

Conveniently located to shopping, and Interstate.

You could spend a lot more, but I do not know why you would.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review, April 28, 2013
Thank you so much for taking time to review our hotel! We strive to provide outstanding service each and every day. And it is loyal guests, such as yourself, that make our jobs such a pleasure! We truly LOVE hearing from our valued guests, this helps us to make your next stay with us even better! We look forward to serving you again.
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120 reviews from our community

Traveler rating
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    20
    8
    6
See reviews for
34
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
Joliet, Illinois
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 23, 2013

we planned this trip in January and arrived after a long drive to find that the pool and fitness center were both under renovation. The staff initially were very unsympathetic. saying we had gotten our rate because of the renovations. But they are still advertising that rate with no mention of renovation and listing pool and fitness centers as amenities. Later, they did call other nearby Marriott properties and found one for us. However, it did not have the complimentary breakfast or the suite we would have had and ended up costing more money to boot.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review, September 25, 2013
I am sorry our hotel was unable to meet your needs during your previous visit. This is disappointing as we strive to to exceed our guests expectations. I do appreciate you sharing your experience with us and agree that in the future we should ensure guests are aware if the pool and fitness areas are unavailable. I do hope you get to experience our hotel now that we have finished with our renovations. I think you will enjoy it very much.
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Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 2, 2013

Not very impressed. The rooms could really use some TLC. We had a big crack across the room. This of course didn't effect us, however this looked terrible. There was a lot of noise past midnight and when I called the front desk there wasn't much they could do about it. Stayed 2 nights and I didn't even bother calling about the noise. The fire alarms went off at 5am, 5:15am & 5:30am (approximately). It was a false alarm however we were never told. We tried to call the front desk & no answer twice. With 2 young kids this was very traumatic. The pool was average. My 9 year old said the pull out sofa was comfy. Bathroom was small- the door barely cleared the toilet when closing the door. The heat kicked on every 30 minutes even after we shut it off. Was disappointed as we heard god things about this chain. Will probably try another hotel next time we are in town.

Room Tip: Ask that your room not be by the elevator. Very loud.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review, January 6, 2013
We appreciate you taking the time to review our hotel. We are currently in the process of a complete renovation of our property. Though, we take pride in our property and especially our outstanding customer service associates, we hope after our renovation is complete, and your travels bring you back to the area, you will give us another try.
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Barrington, Illinois
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 22, 2012 via mobile

I always stay here when I'm in Peoria on business. Rooms are clean, quite and hotel staff are the best. Hotel is close to a Panera Bread (for coffee) and Biaggi's (for a glass of wine). The manager was so helpful this summer with reservation for my co-workers.

Stayed December 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review, December 23, 2012
Thank you for taking the time to review our property and for your positive feedback! We truly LOVE hearing from our valued guests, this helps us to make your next stay with us even better! We look forward to serving you again.

Sincerely,
Amy Johnson
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 15, 2012

I have stayed at the Peoria Springhill Suites every week for the last couple of months. The staff are always very friendly and they cheerfully greet you as you walk past the front desk. The rooms are pretty basic but they are always neat and clean. There is a good Italian restaurant around the corner and a lot of other shopping and food choices close by too. I have other hotel choices closer to my work but I choose this hotel every time because of the friendly staff and clean rooms. I've had a great stay every time!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy J, Guest Relations Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review, December 23, 2012
Thank you so much for taking time to review our hotel! We strive to provide outstanding service each and every day. And it is loyal guests, such as yourself, that make our jobs a such a pleasure! We truly LOVE hearing from our valued guests, this helps us to make your next stay with us even better! We look forward to serving you again.


Sincerely,
Amy Johnson
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 17, 2012 via mobile

I stayed here for three days leading up to my wedding. It was an awesome place. It was very clean and the staff was very friendly. We never walked past the clerk without a friendly comment or a question about what they could do to make me comfortable or happy. Small town feel was greatly appreciated.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier0920, Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review, October 20, 2012
Thank you so much for taking time to review our hotel! We strive to provide outstanding service each and every day. And it is loyal guests, such as yourself, that make our jobs a such a pleasure! Congratulations on your new marriage and may happiness follow wherever life may lead.

Best wishes,
Felicia Weese
Asst. General Manager
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Barrington, Illinois
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 14, 2012

I stay at this hotel 8 - 12 nights a year. Great hotel for the business traveler. Clean, quiet and reasonably priced rooms. The hotel manager and staff are friendly and helpful. Free breakfast is not that good, but hey it's free. Also, there is a Panera Bread in the shopping center next door and a Dunkin Donuts pretty close.

Room Tip: Hotel fills up, so book early if possible.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotelier0920, Manager at SpringHill Suites by Marriott Peoria Westlake, responded to this review, October 20, 2012
Thank you for taking the time to review our property and for your feedback about our breakfast selections! We truly LOVE hearing from our valued guests, this helps us to make your next stay with us even better! We look forward to serving you again.

Sincerely,
Felicia Weese
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites by Marriott Peoria Westlake

Address: 2701 West Lake Ave., Peoria, IL 61615
Location: United States > Illinois > Peoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Peoria
#7 Business Hotel in Peoria
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — SpringHill Suites by Marriott Peoria Westlake 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
We are excited to welcome you to our newly renovated hotel! Located in the heart of the city and easy access from the Peoria Airport, Caterpillar, Inc., Peoria Civic Center and Bradley University, our stylish all-suite hotel makes every trip a memorable experience. Whether visiting for business or leisure, enhance your stay at our Peoria airport hotel with amenities like complimentary high-speed Internet to help you stay connected, a pantry with mini-fridge and microwave, new flat panel TV's and a comfortable pullout sofa bed - all in a smoke-free environment. After a revitalizing sleep in our signature bed, get energized in our fitness room or indoor pool and save time and money with a complimentary hot breakfast buffet.Our versatile function space is ideal for all types of meetings and group events. Experienced, on-site planners will assist in creating the perfect package for your group. ... more   less 
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Also Known As:
Springhill Suites Peoria Hotel Peoria
Peoria Springhill Suites

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