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“This hotel lacks customer service. Our room was not ready...” 1 of 5 stars
Review of Wingate by Wyndham Peoria

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Wingate by Wyndham Peoria
3.0 of 5 Hotel   |   7708 N Route 91, Peoria, IL 61615   |  
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Ranked #3 of 23 Hotels in Peoria
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466 reviews from our community

Traveler rating
    267
    121
    54
    15
    9
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 18, 2013

The most UNFRIENDLY UNPROFESSIONAL RUDE front desk MANAGER I have ever had the DISPLEASURE of dealing with. Not only was our suite not ready for check in at 3pm, we got NO accommodation and NO apologies. Instead we hot excuse after excuse for us "rushing" her. Not only did we miss the wedding but we also missed the reception. When we finally were given a room I unlocked it and another guest was already in there. UNREAL. I will NEVER EVER EVER stay there or recommend anyone else stay there. Ruined my whole day!!! Wish I could rate this in negative stars. :(

  • Stayed May 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuperAwesomeWingate1, General Manager at Wingate by Wyndham Peoria, responded to this review, June 14, 2013
I am very sorry you had a negative experience at our hotel. As you can see, we are rated the #1 hotel in Peoria on Trip Advisor and we pride ourselves in providing excellent customer service for our guests. I have addressed the staff who were involved and would like to assure you that this was an isolated incident and this is not normal operations at our hotel. Please know that we did experience electrical issues due to a storm and that was the reason we could not get you checked in by our normal check-in time of 3pm.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham Peoria

Address: 7708 N Route 91, Peoria, IL 61615
Phone Number:
Location: United States > Illinois > Peoria
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Peoria
#3 Family Hotel in Peoria
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wingate by Wyndham Peoria 3*
Number of rooms: 64
Official Description (provided by the hotel):
Brand new upscale hotel designed for the business traveler. Located directly off of I-474/Rt 6 and War Memorial Drive. Features free local calls, high speed internet access, hot breakfast buffet, 24 hour business and fitness centers, all inclusive with your room rate! ... more   less 
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Also Known As:
Wingate By Wyndham Peoria Hotel Peoria
Peoria Wyndham

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