I came to Kobe with 4 other couples on a Saturday night. I have widespread cancer and had just had chemo the night before. I knew I wouldn't be able to eat much. I don't care for Japanese food — not rice, not steak, not the veggies, not anything. I was prepared to watch my friends eat and just enjoy the company. I noticed they served "American" food to children 10 and under. My friends assured me that I should order the chicken nuggets and fries — things that I could stomach. But when I tried, I was told (very bluntly) that they can't serve that to me, because I'm over 10. I put the menu down and sadly said, "I can't order anything." One of my friends got up and searched for the manager. I don't know what all was spoken, but the waitress came back and said that if I want the kid's menu, they'd have to charge me $2 extra. I wondered if that meant I would be receiving a larger (adult-sized) portion. I knew I wouldn't eat much anyway, but I really didn't want to sit all evening and watch my friends eat, so I accepted. Big mistake. The fries were hard and overcooked and the nuggets were dry and tasteless and simply from out of a box and stuffed in the microwave. I was given 5 nuggets and maybe 20 fries---definitely not an adult-sized portion. What was the additional $2 for? Was it a hassle for them to make a kid's meal? What if we had a kid at the table? I ate 1/2 of a nugget and a couple of fries. I was charged $8. Between my "cheap" order and my husband's order, the total came to $47 (includes tax and tip). Not only that, it was SOOO loud in the room (with the grills going and the other guests, and poor acoustics), that we had to shout to be able to visit with one another. The seating is such that only the people immediately around you are the only ones you can communicate with. There can be no one sitting in front of you, for example. It's like sitting on the outer edge of the letter "C." Also, one of my friends didn't receive his rice and his wife had to ask for it, but by then, all of his meat was sitting cold while he waited. And another friend didn't receive the roll she wanted because the cook that was on duty didn't know how to prepare it. At least she didn't have to pay for something she didn't get. And another friend ordered sushi and said it wasn't prepared right and was the worse she'd ever had. For me, it was a waste of time, because I didn't eat, AND couldn't even visit with everyone --- which is why I came in the first place. Poor job, Kobe. Poor taste to not accommodate an obviously sick person (with a scarf to cover her bald head). Even if I didn't have cancer, would it be so wrong to accept payment of $6 for a kids meal from an adult rather than $0 from that same adult? Poor business in my opinion.
If you own or manage Kobe Steak House of Japan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.