I have to preface my review by saying that this actually could be a great little hotel if a few changes could be made. The staff was very attentive and accommodating and tried their best with the tools they had. Let me explain...
Our daughter is a student musician and we were visiting Peoria for the Illinois Music Educator's Association Annual State Conference in Peoria. We have stayed at many Country Inn and Suites and like the chain because they are usually dependable and clean. This particular hotel is only fifteen minutes from the Civic Center and very close to a shopping mall. So, it has a very good location.
We booked this hotel months in advance and several days prior asked if we could get an early check-in. The person with whom we spoke over the phone said that check-in is usually at 3:00 p.m. and the earliest they could get us in would be 2:00 p.m. That was fine. But when we arrived at 2:00 p.m.we were first told that there were no available rooms and we would have to wait until 3:00. After a few minutes of calling the front desk person was nice enough to find a clean room for us. The first thing I noticed was that, in this particular room, the closet was a half the size of most of the hotels we have been in, but, no big deal. We were only there for three nights so not much to hang. The room was clean and comfortable. So we settled in for the night.
However, I woke up at three in the morning because it was so cold in our room. So, I turned the heat up higher and an hour later it was even colder. I am fumbling in the dark to try to find a shut off switch for the fan (thinking that if I turn the fan off it won't blow cold air), but, no shut off switch! The fan just keeps going and going, blowing cold air. I turned the heat up to 80% and it was still cold in our room when everyone got up. So, in the morning we told the front desk person, who, once again was very accommodating and sent a maintenance person to our room right away.
The maintenance person was also very nice and told us that with this particular kind of unit the thermostat is on the inside of the unit (no temp controls on the wall where you can see the true temp of the room and control it from there) and if the sensor in the unit reads at the temp which is set, it will start blowing colder air to keep the temp level. Anyway, he looked at it while we were gone and when we got back it seemed to be working. It was warmer. We thought he must have fixed the thermostat or something. So, when the maintenance person came back to check on us again, we told him it was fine, not realizing that it wasn't. That night while we were sleeping it got so hot in the room that we had to turn the temp lower in the morning. We were out most of the day and when we came back that evening the room was like an ice box again and even though we turned the temp higher, once again, that night we froze. Thank goodness for the very thick conforters they have on these beds! No point in saying anything to the front desk again as we were leaving the next morning. So, for our whole stay we either froze all night or boiled. We were told that they are trying to convert to wall thermostats but they aren't sure when all of the rooms will be converted as it is a costly venture.
Also, during our stay the hotel was booked solid. Teachers, parents and high school kids all waiting to be fed in the morning. The kitchen was full and the lines for breakfast were long as expected. That I can certainly understand. However, there was only one kitchen lady there all by herself trying to put things out and heat things up. Bless her heart she did her best. However, when I got up to the hot breakfasts they were all gone. No eggs, no sausages, nothing. So, I popped my head into the kitchen to let her know that they were out and she told me we would have to wait another 15 minutes at least. I also noticed that there was only one smaller heating oven to warm up eggs or whatever. Probably good enough for any regular time, but certainly not the size needed for a larger group of people. So, as soon as she would replenish the food, it was gone in a few minutes and if you weren't at the head of the line you would continue waiting for another 15 minutes or more. Not her fault. She just didn't have the tools to accomodate the numbers of people that they had in the hotel. Eventually I did get some hot food and the food was actually tasty, but I had to wait a while for it.
Bottom line, all of the staff from the front desk person to the maintenance man to the kitchen attendant were all wonderful, professional and hard working people who did there best to accomodate. The location is good, nice clean rooms and the food is good (when you can get it). However, the hotel could use a new heating system (unless it was just this particular room that had the problem--not sure), a larger kitchen oven to accommodate the hords of people they need to feed when they have conventions in town, and perhaps hire a part-time kitchen staffer during convention time to help during breakfast hours. Seems like it could be a great little hotel with some adjustments.
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