The 2 stars is because of the kind people there but otherwise the hotel is not good at all.
I booked a room there, and they said that they have shuttle service during my stay and when I went to stay there, there was no shuttle service.
The room itself was in a livable condition and nothing amazing. But then the price was not so much either.
The breakfast in the morning was ok, but can be improved.
Overall, I was disappointed, because of the shuttle service.
- Official Description (provided by the hotel):
- You won't believe your eyes! The hotel has just completed a multi-million dollar renovation. Book your room now to see the new luxurious look of the Holiday Inn Express-Palatine/Arlington Heights. With completely renovated rooms and bathrooms, you'll be Staying Smart. The Holiday Inn Express is conveniently located one block west of Rt. 53, 15 miles from O'Hare Airport, and only 30 minutes from downtown Chicago. The hotel is also close to many local attractions and businesses such as Woodfield Mall, Long Grove Historic Shopping District, Medieval Times Dinner & Tournament, Motorola, Siemens, and Home Depot. Play Smart while Staying Smart with complimentary use of the adjacent World Gym Fitness Center. This 65,000 square foot fitness facility offers an indoor pool, sauna, basketball court, racquetball courts, 200 pieces of cardio and weight training equipment, aerobics studio and much more! Excellent customer service is why this hotel has consistently been rated as Chicagoland's #1 Holiday Inn Express. All rooms are now wired with complimentary high-speed access and new beds, with the meeting rooms, lobby and breakfast areas all offering complimentary high-speed wireless access! Lastly, don't forget we also feature a complimentary hot breakfast and free local shuttle service within 5 miles, subject to availability. ... more less
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- Also Known As:
- Holiday Inn Express Chicago Palatine Hotel Palatine
- Holiday Inn Palatine
- Palatine Holiday Inn
- Holiday Inn Express Palatine