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“Hot Mess” 1 of 5 stars
Review of Homewood Suites Orland Park

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Homewood Suites Orland Park
3.0 of 5 Hotel   |   16245 S LaGrange Road, Orland Park, IL 60467   |  
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Hhonors 2X Points
Ranked #1 of 3 Hotels in Orland Park
Certificate of Excellence
Country Club Hills Il
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Hot Mess”
1 of 5 stars Reviewed March 21, 2013

i was not impressed the kitchen features was a great the pool was too small. after I put the children to bed i wanted to relax and use the hot tub only to find tht it was locked. the attendant wouldn't accommodate me, and said oh wll you can come down at 6 in the morning. We were turned away from using the faculity Lifetime Fitness, which was part of the reason for staying at the Homewood Suites in Orland Park. I was not impressed.

Room Tip: I have had a better experience at the Hampton Inn suites
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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208 reviews from our community

Traveler rating
    125
    43
    19
    8
    13
See reviews for
86
22
10
79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
chicago
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 23, 2013

I've not only stayed at Homewood Suites but book many of our guests at this property.

The main reason is the quality of the rooms. They are great size, wood floors and great location. If you are looking in this area, this is the new standard.

The drawbacks are the limits of breakfast. We had a guest complain because it was not full service in which we picked them up and went across the street to Mimi's cafe.

Another drawback is there is not 24 hour room service. The workaround is, Round The Clock Cafe (24 Hours) and is located across the street.

A strength is its proximity to Lifetime Fitness, a world class gym. The hotel grants access to this gym and is first class. Classes, swimming pools, Sauna and it's own Spa.

The hotel is clean and the staff are beginning to recognize they are the best in the area, which is a good thing because they are trying to raise the standard.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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houston
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 15, 2013

I am from Chicago but live in Texas and I frequently go back home several times a year and this is always my go-to hotel in the south surburbs. There are not many nice hotels in Chicago's south surburbs and this one is really a diamond in the rough! Orland Park is still a nice community that has a nice mall, nearby stores and restaurants. And its only a 20 minute drive to the not so nice are that my family lives in. This hotel offers an indoor pool, a fitness center, full breakfast and dinner during the weekday! The lobby, lobby bathrooms, and rooms are pretty spacious and very clean. These rooms also have a full kitchen in them which is very convenient when you have leftover restaurant meals and are traveling with small children. Also, the rates are pretty comparable. Whenever I am not staying in downtown chicago, this is where I go! I am pretty picky when it comes to where I lay my head FYI....

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
1 review
3 of 5 stars Reviewed January 14, 2013

I enjoy staying at Homewood Suites, however, this stay was rather bad. My room was not cleaned and the microwave did not work. This was reported. The staff at the front desk was helpful and apologetic. I feel the housekeeping staff was not honest and this is disturbing, if they would give erroneous information about cleaning a room, makes me leary about leaving personal items in my room. Needless to stay I had a not so happy experience at this particular Homewood Suites.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fenton, Michigan
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 29, 2012

This is the 3rd time my family and I have have stayed at this property. Each stay is as great as the last. Both the complimentary breakfast and dinners are well prepared and surprisingly good. But Theresa at the front desk is the truly the reason that each stay is great. She always greets you with a kind word and a smile. She goes out of her way to make sure each guest feels welcome and is enjoying their stay.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
Top Contributor
56 reviews 56 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 20, 2012

I stayed here with my family recently and found this hotel in great condition and a prime area for places to eat and shop. The hotel staff from the front desk to the breakfast staff was amazing and they went out of their way to help and make our stay enjoyable.

The room rates were fair considering the room size and all the amenities provided with the room. I would stay here again in the future. I did not use the pool or hot tub, but it looked inviting.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sparta, IL
1 review
1 of 5 stars Reviewed December 4, 2012

Reserved a room with two queen size beds for two nights. First night got a room with one king size bed. One person had to sleep on a very uncomfortable pull-out couch (was promised a rollaway bed but never got it). Second night moved to a room with two queen beds but it smelled like either soured water or mold. Terrible experience both nights. Front desk workers on day shift were nice but the night shift worker had an attitude. For $200 per night, was definitely not worth it. The breakfast was excellent and the dining room workers were exceptionally nice, but still not worth the hassle over the rooms. Have family in the area and will never stay there again and will pass the word on to others. Emailed customer service but got no response back.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites Orland Park

Address: 16245 S LaGrange Road, Orland Park, IL 60467
Phone Number:
Location: United States > Illinois > Orland Park
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Orland Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites Orland Park 3*
Number of rooms: 81
Official Description (provided by the hotel):
Our hotel in Orland Park is located with easy access to I-80, close to lots of great shopping and dining options; the Homewood Suites by Hilton Orland Park awaits you. Your spacious one or two bedroom suite awaits you. Guests will enjoy a wide range of value added amenities when staying with us, including complimentary WiFi throughout the hotel. Start the day with our complimentary full hot breakfast buffet daily, and Monday thru Thursday you can return from a long day to our evening dinner and drinks. We offer complimentary grocery shopping service to keep your full size refrigerator fully stocked, to prepare a home-cooked meal in the comfort of your in-room fully equipped kitchen. It's all you need to make yourself at home. ... more   less 
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Also Known As:
Homewood Suites Orland Park Hotel Orland Park
Orland Park Homewood Suites

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