We were a little nervous about this place, since there were a few unfavorable reviews, but the price was right and we decided to give it a try. We had to call a few days in advance to check on a few things 1) our flight got in at 1am: service rep said no problem and offered us a free shuttle ride (we were shocked); 2) we needed a fridge in the room for homemade fudge for family christmas gifts: service rep said no problem and that it was offered at no charge; 3) we had to check on internet service since we would both be working remotely: again we were told they offered we-fi at no extra charge. After the call we were feeling pretty good about where we were staying.
Once we got to the hotel (we were 3 hours late because of a rental car line) there was soembody there at 4 am to help us promptly and with a smile, check in was a breeze and the desk clerk was able to help us find a 24-hour market to get a few necessities for the morning.
Our room was clean the bed was comfy (we needed it by that time)! It was so comfy I think we ended up sleeping in much later than normal everyday of our one week stay. We had a nice desk area with a very comfortable office chair, since we both had to get a little work done while we were there the desk area was invaluable and so was the free wi-fi. The location is hard to beat (I'm not from the Chicago area, but my fiancee is and everywhere we needed to be was VERY close and we were able to get some great christmas shopping done!
The pool area was very nice, clean and very quiet. I used the workout room, the treadmills seem top of the line and run like a dream. We ordered room service once, it was prompt and tasty.
We had one small issue that we talked to the front desk clerk about and we were truely amazed at the service we received, they jumped through hoops to be sure that we were comfortable and went waaaaay above and beyone what we had expected. I really can't say enough wonderful things about the service folks here, I don't think I've ever been to a hotel that was so concerned about my comfort.
I would stay here again in a heartbeat, this is where we will be the next time we see family in the area.
- Official Description (provided by the hotel):
- The Holiday Inn Chicago-Oak Brook Hotel represents the best of both worlds by offering an upscale stay, at a not so upscale price. The Holiday Inn is a premiere full service hotel and is ADA- and FEMA-approved. Our guests are provided with an experience not found anywhere else in the city. The hotel is centrally located off I-88 between I-294 and I-355 in the beautiful Oak Brook western suburb, nestled in the shopping and restaurant district. The hotel features complimentary shuttle service to all local corporate offices. The Holiday Inn Chicago-Oakbrook is centrally located for all Chicago corporate business. Nestled in the middle of the Chicago in the suburbs between Midway Airport and O`Hare Airport. The Holiday Inn Chicago-Oakbrook hotel is the best choice for lodging when working with companies alike: IBM, Com Ed, Crowe Horwath, Inland Real Estate, McDonalds, Perkin Elmer, Sara Lee, Joint Commission, Blue Cross Blue Shield, Mid America Plaza Businesses and many more in the Oakbrook, Lombard and Oakbrook Terrace Area. Our meeting rooms also come complete with audio-visual equipment. Cattails Restaurant and Lounge showcases an extensive menu, as well as a comprehensive daily hot breakfast selection, in a cool and comfortable atmosphere. All 217 beautiful decorated rooms are appointed with everything required to ensure your stay will be an enjoyable experience which includes complimentary high-speed Internet access! ... more less
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- Also Known As:
- Holiday Inn Chicago Oakbrook Hotel Oakbrook Terrace
- Chicago Oakbrook Holiday Inn
- Holiday Inn Oakbrook Terrace
- Oakbrook Terrace Holiday Inn