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“Good Product but Lacking in customer service” 3 of 5 stars
Review of Einstein Bros

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Einstein Bros
17W432 22nd St, Oakbrook Terrace, IL 60181
630-617-9888
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Restaurant details
Cape Coral, Florida
Top Contributor
232 reviews 232 reviews
186 restaurant reviews
Reviews in 44 cities Reviews in 44 cities
105 helpful votes 105 helpful votes
“Good Product but Lacking in customer service”
3 of 5 stars Reviewed August 5, 2014

I stopped by today for 2 bagels, cut, nothing more, to go. There was no one in line. The cashier took my order as there wasn't anyone available to take my order at the usual place. I paid my $4 and waited and waited and waited. Ten minutes later, after the staff had taken orders from 4 other customers, prepared their sandwiches and served them, I asked the cashier to please check on my order. She said, "huh? Did you order something?". I reminded her that she had taken my order, collected my money and she continued to stand there looking at me and said, "Uh, I don't remember you. what did you order?". Seriously? I had been in this woman's field of vision the entire time. I reminded her of my order which the food prep workers quickly prepared and bagged for me. The cashier handed me my bag, no apologies for having to wait, nor for a misunderstanding. Even though the bagel was delicious, my business certainly wasnt appreciated nor was I important to them. I will get my bagels elsewhere in the future. Its not like they have a one of a kind product anyway. I would much rather be appreciated.

  • Visited August 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 4 of 5 stars Food
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4 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Lake Geneva, Wisconsin
Reviewer
5 reviews 5 reviews
3 restaurant reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Best Kept Secret”
5 of 5 stars Reviewed May 28, 2014

After spending several minutes to try and find a parking spot in the Oak Brook Terrace Starbucks, I decided to leave and find a different location to have a cup of coffee and do some computer work. Down the street, I found an Einstein Bagel. What a hidden gem! It took some navigating to reach the restaurant but it was worth it! There were no lines, the menu had low fat healthy breakfast options and free WI-FI. There was plenty of seating and I was able to find a seat at a little snack bar area looking out the window. What a great little find! I will now make this my #1 coffee spot as well as a quick breakfast stop. I enjoyed the breakfast bundle of egg whites, spinach and asparagus. So, anyone that wants to have a few quiet moments, healthy food, Wi-Fi and NOT crowded, Einstein Bagels is your place!

  • Visited May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Senior Reviewer
6 reviews 6 reviews
6 restaurant reviews
Reviews in 6 cities Reviews in 6 cities
“Comfortable and typically well-prepared”
4 of 5 stars Reviewed May 6, 2014 credit card Amex Card Member Review

Though sometimes a bit skimpy on the cream cheese (keep an eye out for that) the food is well-prepared and the staff is very pleasant.

Visited April 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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