We were grateful to be accommodated on short notice at this well-established B&B. Others nearby answered the phone by machine and returned calls many hours later if at all, whereas Longwell Hall (LH) answered calls personally and made arrangements promptly. The price was as quoted and lower than nearby opportunities. Breakfasts were generous, nutritious and tasty, and we were waited on graciously. LH was well acquainted with the Oak Park area and easily answered travel and dining questions. Grounds are relatively well kept if a bit overgrown, the large house being nearly obscured from view by mature foliage. Directions were good but would have been better if they had mentioned that LH is at the northwest corner of Erie and Scoville, across Erie from Oak Park and River Forest High School.
Old House Charm, but still an Old House
The house itself is over a century old which lends historic charm bit also some practical challenges such as: 1) doors which creak and don't close or lock easily; 2) doors used as room dividers so sound isolation between guest rooms isn't what you might find in a hotel; 3) individual rooms lock from inside only so your room is unlocked while you are away; 4) hot water heat and no room control, so we were cold the first night.
Tidy, With Oversights
LH is generally tidy and well maintained , but we found more than a few oversights: 1) our room smelled dusty. Investigation revealed heaps of dust on the baseboard molding behind the bed and thick layers atop the headboard, highboy and some other areas of our room. Chair cushions also emitted clouds of dust when struck; 2) bathroom faucets were loose and could be lifted off, sometimes requiring repairs before water could be obtained; 3) washclothes looked blotchy and smelled of mildew; 4) main entryway floor grimy; 5) TV remote didn't work and TV difficult to operate.
LH isn't run down by any means, but the above problems indicate inattention in some areas. Our hosts never seemed indifferent to our needs when we raised them, but also didn't inquire much as to our wellbeing. The overall feeling was of detente as opposed to active engagement with our hosts. In the end we worked by ourselves or with LH to overcome most of the problems we encountered (did some dusting and plumbing, found fresh washcloths in hall closet, were furnished a room heater upon complaint).
So, we would stay here again or recommend this hotel to a friend, but only with the above caveats.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.