Had a good stay.
First walked into the hotel and the lobby looked redone. Went to the elite check in line to check in. The lady at check in was not having a good day, I could definitely tell. Booked a 2 double room, knowing there were suites available, and requested to be upgraded (Platinum Elite). She told me I could upgrade for a charge of $149. What? This hotel is basically empty and you are charging me for an upgrade? She told me that my upgrade was to have the mall view. But seriously, I asked multiple times to be upgraded and was very nice about it, and soon as I know it she is reciting the handbook of Marriott Platinum and what an upgrade is considered. I didn't need that.
Go up to the room and it is clean, until I looked out the window. No joke, that window either needs to be cleaned or replaced. I could barely see clearly out the window without getting on my knees and looking out.
Went down to the pool and fitness center. I think this Marriott vested all their money into both of these amenities. It was very well equipped with new equipment, pool basketball was available in the pool, and the hot tub was just the right temperature.
Slept comfortably in the bed. Wanted to grab a laundry bag out of the closet the next morning and looked up. Disgusting, moldy piping was above me. Like seriously? Look at the picture. This is not something a guest should see.
I chose the hot breakfast from the restaurant instead of bonus points given the concierge lounge was closed. Breakfast was ok. The lady making the omelettes did not leave them in the pan long enough, so mine was falling apart. There was a long line, so she was rushing. All other foods at the buffet were pretty good; fruits, sausages, potatoes, yogurt, pastries, etc.
I would say this stay was below average to ok, and because I frequently travel to Oakbrook, I don't think this Marriott will be the first one I jump to; may go to the Courtyard down the street.
- Official Description (provided by the hotel):
- Discover exceptional service and luxurious accommodations at the newly renovated Chicago Marriott Oak Brook Hotel, situated near Lombard, Naperville and Downers Grove. From Oakbrook Center Shopping to the Brookfield Zoo, this hotel in Oak Brook is ideal for a Chicago suburb getaway. Revitalize body and mind in deluxe Oak Brook, Illinois hotel accommodations featuring state-of-the-art ADAPT Technology, 32-inch LCD TV's, plush bedding and amenities. Relax in our on site restaurant, lounge and coffee shop, or work up a sweat in our fitness center. Guests will also enjoy the sparkling pool and can stay connected with our business center and complimentary Wi-Fi in public areas. ... more less
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- Also Known As:
- Chicago Marriott Oak Brook Hotel Oak Brook
- Marriott Oak Brook
- Oak Brook Marriott