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“Good Room, Nothing Above” 3 of 5 stars
Review of Residence Inn Chicago Oak Brook

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Residence Inn Chicago Oak Brook
3.0 of 5 Hotel   |   790 Jorie Boulevard, Oak Brook, IL 60523   |  
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Free Parking
Ranked #3 of 7 hotels in Oak Brook
Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
“Good Room, Nothing Above”
3 of 5 stars Reviewed October 9, 2013 credit card Amex Card Member Review

The room was what you'd expect from a Residence Inn, which is good! Rated just average though because it isn't really anything special. Not bad, but not memorable. Staff was helpful and friendly, and parking is free, so thats a plus. It's sort of located in an industrial park, which is a bit strange, but very close to some good shopping areas.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_OB, Manager at Residence Inn Chicago Oak Brook, responded to this review, October 17, 2013
Thank you for choosing the Residence Inn Chicago Oak Brook and taking the time to review your stay on Trip Advisor! I am glad that you enjoyed your room- we love our spacious suites! I hope that if your travels bring you to Chicago again that you will stay with us and allow us to create a memorable experience for you! Our standard of service is to provide an excellent experience for each guest and I apologize that we did not quite accomplish that during your stay. Please let us know if there is anything we can do to assist you!!
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88 people have reviewed this hotel

Traveler rating
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28
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
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English first
TX
Senior Contributor
47 reviews 47 reviews
44 hotel reviews
Reviews in 32 cities Reviews in 32 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 30, 2013

I saw the hotel from the freeway and took the next exit and walked in and asked if I could get a good rate for 3 nights. Darlene at the front desk talked to the sales manager and they were able to give me the weekend rate a day earlier. I made a reservation and said I would look at a couple of other hotels in the area and either come back or cxl by 4.30 pm. Well, none of the other similar properties in the area even came close so I came back and checked in. It's an updated, fresh residence inn with very comfortable rooms, good sized bathrooms and the usual residence inn amenties, all up to Marriott standards. I tend to feel claustrophobic in standard hotel rooms, but with the huge suites here and windows that opened, I slept like a baby and felt great. The lobby, breakfast area, business center, pool and fitness room were all good. Plenty of parking but there's nothing much within walking distance. I believe they do have a free shuttle to take you to the nearby restaurants etc., in case you don't have a car. The staff is simply wonderful and pleasant. Darlene, thank you for being so hospitable and cheerful all the time. Mike, thanks for giving me the directions to and from downtown. I had a wonderful stay and would like to stay with you guys again whenever I'm back in the area.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_OB, Manager at Residence Inn Chicago Oak Brook, responded to this review, October 1, 2013
Thank you for choosing to stay at the Residence Inn Oak Brook!! We are very lucky to have Darlene and Mike as part of our team and are glad that you had an excellent stay! We strive to provide a superior guest experience and hope that you will stay with us again if your travels bring you back to Chicagoland!
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Southfield, Michigan
1 review
3 of 5 stars Reviewed September 22, 2013

I travelled with my 4 kids and 3 adults, so we had 2 rooms. The room with the suite (a let out couch) was very uncomfortable and not much support nor padding on the mattress. Aside from that, the hotel was nice and the staff was excellent.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_OB, Manager at Residence Inn Chicago Oak Brook, responded to this review, September 24, 2013
Thank you for choosing to stay at the Residence Inn Chicago Oak Brook! I apologize that our sofa bed was not up to your standards! If you stay with us again, we would be happy to provide an extra mattress pad to enhance the comfort level of the sofa! I am glad that you had a great experience with our team, we are always striving to provide an excellent guest experience. I appreciate that you took the time to review our hotel and hope that you will stay with us again!
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Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 29, 2013 via mobile

I stayed for a few nights and was on a higher floor and on the highway side. Was kinda loud but once a fell asleep it was fine and I didn't hear anything. They have complimentary breakfast daily with a decent variety. They so have a cocktails and a light dinner Monday through Wednesday. Didn't take advantage of the amenities so I can't comment on that. Overall I would stay again but it is kinda pricey.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_OB, Manager at Residence Inn Chicago Oak Brook, responded to this review, September 2, 2013
Thank you for choosing to stay at the Residence Inn Chicago Oak Brook and taking the time to review our hotel! I am glad that you were able to take advantage of our social hour and enjoyed our breakfast! I hope that you will be able to stay with us again in the future and use some more of our amenities!
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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 6, 2013

I booked several rooms at this hotel for my family reunion. We stayed in the one bedroom studio and two bed room suite rooms. Suites are large, clean and very comfortable. Kitchenettes are very convenient. I loved the amenities from the complimentary breakfast to the pool/whirlpool. We especially enjoyed the main living/dining room area. Staff was very friendly and customer service was excellent. Special thanks to manager Amanda, and Darlene and Solomon at the front desk. I definitely would recommend this hotel, especially for group gatherings.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence_Inn_OB, Manager at Residence Inn Chicago Oak Brook, responded to this review, August 14, 2013
Thank you for choosing the Residence Inn Chicago Oak Brook and taking the time to write a review on Trip Advisor! We are so glad that you enjoyed your stay with us! We strive to provide excellent customer service and are very luck to have Amanda, Darlene and Salomon on our team. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 5, 2013

Stayed August 1 - August 4th for my family's reunion. Staff was VERY friendly. Hotel was very clean. I need to repeat staff was VERY FRIENDLY from the front desk clerks to the support/cleaning staff. Front desk staff always acknowledged you and kudos especially to Darlene. Location was excellent and it was about 20-30 minutes from downtown Chicago and 20-30 minutes from the western suburbs. We plan to visit Chicago again and we will stay here again. Also, it is right off of 22nd street, which connects you to any tollway/highway and/or shortcut from DuPage County to Chicago.

Room Tip: Room 308 close to the elevator, but far enough that you didn't hear people going on/off the elev...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davie, Florida, USA
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed August 1, 2013

One of the best hotels I have ever visited! About 30 min. from Chicago.... traffic somewhat bad, but worth it to stay in such a perfect hotel. Staff very pleasant and accommodating. Breakfast daily fresh and hot. Several nights, they had happy hour with free appetizers and alcohol. Room design very spacious. Bedding more comfortable than the Ritz! Best part about this hotel, by far, was the peace and quiet. I never heard another person while I was in my room. Best away night sleep I have ever had.

Room Tip: We had a high floor and it was very very quiet.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Residence Inn Chicago Oak Brook

Address: 790 Jorie Boulevard, Oak Brook, IL 60523
Phone Number:
Location: United States > Illinois > DuPage County > Oak Brook
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 hotels in Oak Brook
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Chicago Oak Brook 3*
Official Description (provided by the hotel):
Newly-renovated! Located off of I-88 near the Oakbrook Center Mall, 30 minutes from downtown Chicago our convenient location is ideal for weekend or long term stays. Our Oak Brook hotel offers apartment-style suites 50% larger than traditional rooms with fully-equipped kitchens with granite countertops, free WiFi, workstations with natural light and separate living and sleeping areas. Guests can enjoy all new modern furnishings and conveniences like complimentary breakfast, weekday evening social with snacks, beer, wine and even a complimentary grocery shopping service! Make the Residence Inn Oak Brook your weekend home for a visit to Brookfield Zoo or golfing at any one of several fine courses located nearby. Preferred by business travelers, our Oak Brook hotel is near the headquarters of McDonald's, Follett Corp., Ace Hardware, and many other large employers. Our indoor pool, fitness center, outdoor patio off the main lobby and business center make us a true stand-out! ... more   less 
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Also Known As:
Residence Inn Chicago Oak Brook Hotel Oak Brook
Residence Inn Oak Brook
Oak Brook Residence Inn

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