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“Would stay at a Candlewood again based on this experience” 4 of 5 stars
Review of Candlewood Suites O'Fallon

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Candlewood Suites O'Fallon
2.0 of 5 Hotel   |   1332 Park Plaza Drive, O'Fallon, IL 62269   |  
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Ranked #6 of 11 hotels in O'Fallon
Stamford, Connecticut
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
“Would stay at a Candlewood again based on this experience”
4 of 5 stars Reviewed December 9, 2012

My husband and I needed a place to stay near Belleville, IL that had a kitchen. This was the only place we could find that looked decent. We were very happy with the room and amenities and the staff was friendly. Unfortunately the reasons we needed to stay here didn't work out and our stay was cut from 2 weeks down to 2 days, but having experienced the Candlewood Suites we would certainly look to stay at any of them again in the future whether it is a short or long term stay. The room was spacious, clean and the kitchen, though not well stocked did have everything two people would need if we wanted to cook. There was a full size refrigerator with an ice maker in the freezer, a dishwasher, microwave and a two stove burner. The bathroom was also a reasonable size. The reason I am not giving the place an excellent rating is that there were a few things that could be improved. (If I could give it a 4.5 I would). First there was no garbage can in the bathroom, yet the towels were awesome, some of the softest I have had in a hotel. Also for an extended stay, there was not a great deal of drawer space to put clothes away. Only three and for two people that really isn't a lot if you are staying for a week or more. We didn't need the laundry facility, but the fact that they were available and free is also a huge bonus. Each afternoon there were free snacks provided in the lobby. When we arrived it was meatballs and the next day was cookies and popcorn. These little touches really helped make the place feel welcoming. The location was also really convenient. We could walk to several different restaurants and the 15 Cineplex movie theatre. We were a short distance away from what looked like a decent shopping mall and there were lots of amenities around the 5 mile radius.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee D, General Manager at Candlewood Suites O'Fallon, responded to this review, December 11, 2012
Thank you for Choosing Candlewood Suites, we appreciate your comments and would love to have you back soon. Please consider us on your next trip to O'Fallon Il.
Thank you
Dee Denny
General Manager
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33 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Key West, Florida
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 29, 2012 via mobile

This place had a terrible smell in the room, the bedspreads were soiled, carpets were dirty. I slept in my clothes, got up at 5 am and got outa there. This place was yucky!!!! We have stayed in the candlewood suites before and they were pretty nice . I would avoid this one.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee D, Manager at Candlewood Suites O'Fallon, responded to this review, November 1, 2012
We do apologize that you had an unpleasant experience at our hotel we pride ourselves in providing all guests with outstanding customer service and cleanliness of the hotel. Please feel free to contact me at the hotel to discuss this further. We appreciate your business.
Thanks
Dee Denny
General Manager
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Tampa, Florida
1 review
5 of 5 stars Reviewed October 12, 2012

What an improvement. Our family has seen great improvement at your hotel since our last stay. We enjoy the room and all the improved amenities that are being offered, especially the food being offered on Wednesday evening. The new manager, Dee, is making the customer feel more at home and like one of the family. We are very impressed with all the great improvements and will return again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee D, General Manager at Candlewood Suites O'Fallon, responded to this review, December 11, 2012
Thank you for Choosing Candlewood Suites, we appreciate your comments and glad that you chose us to accommodate your family and that you are a part of our family now.

Thank you
Dee Denny
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grove, Oklahoma
1 review
5 of 5 stars Reviewed October 11, 2012

I recently stayed at this hotel for just over 6 months. The entire staff was excellent. They are very helpful & very knowledgeable. Usually, when you stay at a hotel for a long period of time, you'll see staff members quit or move on to other jobs. The same crew that was there when I checked in, was also there when I checked out. Absolutely zero turn over. The manager feeds you every Wednesday evening. She even cooks for the guests every other Wednesday. I highly recommend this hotel due to its location, hospitality of staff & the cleanliness of the rooms and building. They keep you informed of routine maintenance & even have a large calendar in the lobby to let everyone know what is happening in the near future as well as the weather in the area for the week.

Room Tip: Any room here is a great room. Full kitchenettes with full size fridges & range tops.
See more room tips
  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dee D, General Manager at Candlewood Suites O'Fallon, responded to this review, December 11, 2012
Thank you for Choosing Candlewood Suites, we appreciate your loyality and we are glad that you are a member of our family now.

Thank you
Dee Denny
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 3, 2012

Comfortable room. We had two beds and were a little cramped. The furnishings were a little worn and old. We used the kitchen and it was supplied with most all necessary items. They didn't serve breakfast, but had a little shop where you could purchase juice, sodas etc. would probably stay again if we needed a kitchen.

Stayed July 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stanfordville
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 3, 2012

This hotel has a full fridge in the rooms and a two burner stove with a full supply of pans and dishes. Basic amenities such as paper towels and dish liquid were supplied.There is an ample eating counter. We were there for a weekend baseball tournament and could have cooked in if we wanted. Our son and his family had a two room suite also well appointed. Closet space was very good. The staff was excellent. It was our first experience with a tornado siren which went off twice. Front desk staff was very good at explaining what it meant and what to do if a tornado came. Luckily it didn't but we did have golf ball sized hail - a treat from the kids' perspective.
Unfortunately there is no pool at the motel but they do have an agreement to use the pool in a nearby hotel. Since too much rain, which was coming down sideways, cancelled the Sunday part of the tournament the kids went swimming.
The one real downside of this place was the permeating smell of smoke in the non-smoking rooms. If we were allergic we would have had to leave. The smell seemed to be in the carpet. It was worse in our son's room. Also, the front lobby had a funky musty smell. Not at all appealing. I hear there are better choices in the area.

Room Tip: Go to the fourth floor. Less noise and no lobby odor.
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  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites O'Fallon, responded to this review, June 18, 2012
Dear Johanna S,

Thank you for your feedback. We are pleased you liked our hotel location as well as your room accommodations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry for any inconvenience the odors in your room and lobby caused you. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,
Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southern Illinois
Top Contributor
82 reviews 82 reviews
13 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 16, 2011 via mobile

Stayed here a couple times this past year, business and personal. Been impressed everytime. This is the only candlewood I have stayed in that has front desk service 24 hours a day. The cookies at the front desk are amazing at check in. The staff is great! They give free items for the candlewood cuboard to pc members. Free popcorn, movies, and books also. Free laundry is a big plus. Will stay here more often.

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites O'Fallon

Address: 1332 Park Plaza Drive, O'Fallon, IL 62269
Phone Number:
Location: United States > Illinois > O'Fallon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 11 hotels in O'Fallon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites O'Fallon 2*
Official Description (provided by the hotel):
At the Candlewood Suites O'Fallon Illinois Hotel, we put the amenities where they really count: in your room. Big, built for comfort or an extended stay. It's the ultimate suite hotel for the business traveler. Each suite has a full kitchen complete with microwave and full size refrigerator. Work efficiently at your oversized executive desk with two separate phone lines - check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy the DVD / VCR Combo. Borrow your favorites from our free video and DVD library. Work off some stress in our fitness center or visit our Candlewood Cupboard. You can purchase meals, snacks and sundry items at value prices. Pets Are Welcome with a fee of $75 for 1-6 nights or $150 for 7 + nights. Room cleaning is provided once every 7 days.Maximum number of guests allowed per room including children is 2 in a room with one bed and 4 in a room with two beds. The front desk is open from 7am - 11pm. ... more   less 
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Also Known As:
Candlewood O'fallon
O'fallon Candlewood Suites
Candlewood Suites O'Fallon IL

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