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“We spent a night here so we could easily catch an early flight from lambert Aurport.” 2 of 5 stars
Review of Suburban Extended Stay

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Suburban Extended Stay
2.0 of 5 Hotel   |   148 Regency Park, O'Fallon, IL 62269   |  
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Ranked #11 of 12 Hotels in O'Fallon
Nashville, Illinois
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
“We spent a night here so we could easily catch an early flight from lambert Aurport.”
2 of 5 stars Reviewed 1 week ago via mobile

This hotel was in a good location with friendly staff at a reasonable rate. The rooms however, were in need of repair. Carpet was frayed, chair seats were in bad repair and generally needed a good cleaning. We were disappointed and would spend more to stay somewhere else.

Stayed April 2015, traveled as a couple
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10 reviews from our community

Traveler rating
    3
    2
    0
    3
    2
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3
Solo
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Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 4, 2014

As we arrived, the hotel looked nice outside, and in a good location. Upon checking in however. ... we were given the key to our room. Carried in all our luggage with our baby.... put our key card in the door... open it, to find it was someone elses room! After going back down to front desk and waiting 10 min or so, we were assigned a new room. This one too had other occupants.... in the form of dead bugs all over the floor! Not just a few, over 20. I called down to the front desk and told them. I assumed they would give us a new room.... nope! I was told they would send a housekeeper to clean thrm up. Must be a common occurrence as they didn't sound surprised. I thoroughly checked the room and didnt see any more. So we decided to stay. The room was ok other than that, and the beds were comfortable. However entering and exiting the hotel in the evening was a whole other story. Kids and teens hanging out everywhere. Right in the lobby by the front desk, being loud. The lady at the front desk paid no mind. The fitness center was unusuable, it was another hang out spot! In a way I feel bad for complaining about them, because they prob have to live there. However, they could hang out outside. Its a very unprofessional way to run a business. There are also no rugs outside of the pool area, just wet floor signs everywhere. Its an accident waiting to happen. The hall from the pool to elevator is always soaking wet. I guess the sign is easier than attempting to clean it up. Had we not gotten a discounted rate, I would have asked for a refund. Im surprised this is a Choice hotel. If they were to make a visit, especially in the evening, I'm sure they would remove their affiliation.

Stayed August 2014, traveled with friends
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Jaclyn G, General Manager at Suburban Extended Stay, responded to this review, September 5, 2014
April

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Jaclyn Gross
General Manager
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Saint Libory, Illinois, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 18, 2014

Our family stayed here since our home was having some repairs done. The room was clean and spacious and smelled fresh, even the lobby and hallways did. We enjoyed the pool and the Jacuzzi which was great to relax in after a long day. Great to have a kitchen so we did not have to eat out the entire time. We exchanged our towels each day since housekeeping is weekly which is fine with us as we are tidy and did not need it. The parking lot is well lit and felt very safe. Definitely will come back again.

Room Tip: Rooms on backside of hotel are quieter since away from highway noise
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  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Jaclyn G, General Manager at Suburban Extended Stay, responded to this review, August 20, 2014
Courtney

Thank you for the very kind review. It was a pleasure having you and your family staying here with us. As I told you when you were checking out you are a part of our family and we would love for you to stay here with us again, even if it is a weekend getaway.

I wish you and your family the best of luck.

Thank you again

Jaclyn Gross
General Manager
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Indian Head Park, Illinois
1 review
5 of 5 stars Reviewed August 11, 2014

The staff was excellent. My kids loved the pool. It was close to St.Louis and many attractions. We will stay there again. The kitchenette was so convenient. We were happy to have a refrigerator and coffee pot available. O called for additional pillows and received them within two minutes.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Jaclyn G, General Manager at Suburban Extended Stay, responded to this review, August 14, 2014
Jonny

Thank you for the kind review. I am glad you and your kids enjoyed your stay with us. We are looking forward in your return visit.

Jaclyn Gross
General Manger
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2014

The staff was super friendly. The room was great, the little kitchen was very conveniant and the price was low! Overall the hotel was clean and great. In the pool area there was water standing where you walk. Maybe the drains were not working properly. There was mold or mildew around the edge od the pool, just needs cleaned. I think the steps in the pool and the bottom of the pool needed cleaned. Even with that we will stay here again!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaclyn G, General Manager at Suburban Extended Stay, responded to this review, July 2, 2014
Thank you very much for the kind review. Since your stay I have addressed the "mold" around the pool area and found out that kids put soap in the whirl pool and pool area. We ended up draining the whole pool and cleaning it. Thank you again for the review and we are looking forward in your return visit.


Jaclyn Gross
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Illinois, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 3, 2013

First let me say, after reading the previous reviews on this hotel, I was skeptical. We have now stayed with Surburban Extended Stay 2 times over the past 2 months. Cody at the front desk was very helpful and pleasant Everytime!!! Our room (both times) was clean and smelled fresh. I've NEVER ONCE SEEN A BUG, nor do I believe there is a bug problem and believe me, I looked everywhere and always check the mattresses. The beds were very comfy, the staff was NOT at all ghetto and was very polite. I think people get confused when they see more black staff than they expect to see or because they are narrow minded or from smaller less diverse communities; so they instead refer to the staff as ghetto, instead of diverse. The hotel is always quiet and again very clean and reasonable with its pricing. AGAIN, please give this hotel a chance and I promise you won't be disappointed. We will be back!

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
illinois
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2013

great rate, indoor pool. full size fridge came in handy. Internet was excellent;Very convenient it only took 10-15 minutes to get to downtown St. Louis. Staff was very helpful and room was cleaned well

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Suburban Extended Stay

Address: 148 Regency Park, O'Fallon, IL 62269
Phone Number:
Location: United States > Illinois > O'Fallon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 12 Hotels in O'Fallon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Suburban Extended Stay 2*
Number of rooms: 89
Reservation Options:
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Also Known As:
Suburban Extended Stay IL

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