This Super 8 does have its good points. It was one of the first times I did NOT smell cigarette smoke in a hotel, either in my room or the hallway. The room itself was fairly attractive and beds clean (though a tad too firm for my taste). The bathroom had a hair dryer, as well as shampoos and conditioners, which you can't always count on these days. However, the rather old-looking TV made a horrible high-pitched buzzing noise on every channel. (To be fair, we did not complain about this, as we weren't spending that much time in the room.) As for the staff, the lady at the desk when we checked in was very nice. But that was the only time we saw anyone. The main reason I am giving a 2 rating instead of a 3 is because the front desk was often unmanned and it was impossible to find anyone. Once, our key stopped working and there was no one to help. It was about 2 am, but we knocked on office doors and called out for ten minutes and no one came. Thankfully, after multiple tries, our key worked again, but there was a couple waiting at the desk to check in and they finally gave up and left to find another hotel. Worse than that was the morning it was time to check out. It was 6 am and we were in a hurry to leave so we could return our rental car and make our flight on time, and no one was there. A waitress in the restaurant said the desk person was setting up the continental breakfast and would be there shortly, but we waited for 15 minutes and never saw anyone. Again, thankfully for us, I had already paid and so was able to just leave the keys at the desk (and call later to be sure I'd gotten properly checked out). But there was a line of people behind us all waiting. I sympathize for the person who was trying to do too many jobs, but the hotel needs more staff on hand to be sure the desk is never abandoned. They are going to lose business if they don't.
- Official Description (provided by the hotel):
- Truck & trailer parking. ... more less
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- Also Known As:
- Super 8 North Lake Hotel Northlake