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“Nice hotel, could use an update.” 3 of 5 stars
Review of Hilton Northbrook

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Hilton Northbrook
3.5 of 5 Hotel   |   2855 North Milwaukee Avenue, Northbrook, IL 60062   |  
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Special Offer
2X HHonors Points
Ranked #1 of 5 Hotels in Northbrook
Certificate of Excellence 2014
Chicago
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Nice hotel, could use an update.”
3 of 5 stars Reviewed July 16, 2014

The bed was comfy and the room was reasonable as I got a group rate for a wedding. Breakfast brunch was good. Bathroom was nice and adequate. The maid service kept trying to get into our room in the morning, which was a moderate nuisance as we were woken up earlier than intended and well before checkout time. The furniture throughout the hotel could use an update. You can tell it used to be really nice, but it has just fallen a little behind.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, July 17, 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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337 reviews from our community

Traveler rating
    139
    113
    58
    19
    8
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Stamford, Connecticut
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 15, 2014

This was the hotel where all the guests for our son's wedding stayed. The staff was accommodating, and for the most part, very friendly. Restaurant served a good breakfast buffet. The rooms were spacious, clean and comfortable. The hotel can use updating. Furniture is dated, and lobby area could be more appealing. The location was great for our needs. Overall, a good value for a nice hotel.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, July 17, 2014
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

Have a great day summer 2014
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Saint Charles, Illinois
Top Contributor
78 reviews 78 reviews
16 hotel reviews
Reviews in 33 cities Reviews in 33 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed July 13, 2014

Again, great hotel with a great brand, beautiful decor appointments within and throughout the hotel, and pet friendly! Upon arrival, we were lucky to get an upgraded room, but then the TV remote was not working properly. It replaced very quickly after I called guest services. Very nice room with extremely comfortable bed with high thread count linen and plenty of pillows. We received a free appetizer in Frank's Place bar and two breakfasts with my HHonors status and My-way. When I attended Frank's Place at 8 pm, there was only one young bartender with six male patrons at the bar, where only two patrons had beverages in front of them, and one of the two had food. It was going to be a long wait for the complimentary appetizer. In the morning, I somehow did not see the coffee station set in the main lobby, so walked at 8 am to the one main restaurant, where I asked the one female hostess for a cup of coffee and informed her I would be down later for breakfast. With no smile and no greeting like "Good Morning" or Welcome she replied "We close at 9:30". Later, at 9 am, I attended the buffet breakfast by myself as my ten year son wanted to sleep in. I was sat at a nice booth nearest the window on the lower level on the right hand side. Then I was forgotten about with no offer of water, coffee, or juice, despite my countless trips to the buffet. Finally three-quarters way through my breakfast, a young male server, appeared and asked me "for my ticket" and offered and poured two beverages. I was never offered a refill on either. I then placed my two (2) comp coupons on the edge of the table with a proper cash gratuity, and then I filled a plate with food for my son. I was stopped the the restaurant entrance saying I cannot take food away. I asked the the manager. A tall man approached me, and I explained what I did, and mentioned the poor service. He let me go with my son's food in hand. Again, very nice hotel with nice decor, great indoor pool, workout facility, nice area to walk outside, and great beds!! I may return but not for a meal.

Room Tip: Ask for rear forest view on a high floor
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, July 18, 2014
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our restaurant. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.
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Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 10, 2014

We stayed here in order to attend a concert at Ravinia. The distance was perfect and the room was very nice with a really comfortable bed. The restaurant menu could be a little better BUT overall it was a good stay.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, July 16, 2014
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future

Enjoy the remainder of your summer 2014..
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1 review
5 of 5 stars Reviewed July 7, 2014

Hilton to my rescue. My daughter and I were passing through Chicagoland area. Northbrook Hilton to the rescue. Beautiful room. Staff was wonderful. Gorgeous hotel and the cost spot on! Thank you for a place to rest our heads at the last minute too!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, July 9, 2014
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.


Have a Great summer 2014..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valparaiso, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 7, 2014

My wife and I stayed at the Hilton overnight after seeing a show at Ravinia. We both thought the hotel was outstanding in every element contributing to a pleasant stay. Robert Smith was extremely helpful when we checked-in (map to Ravinia, upgrading our room, calling our room to see if would like to take the shuttle to Ravinia). Robert was one of the best I ever had the pleasure of dealing with. My wife and I said that we would not hesitate staying at this Hilton in the future.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, July 9, 2014
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.

I appreciate you taking the time to write such a good review and thank you for all the positive comments..

Have a Great summer 2014..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, Usa
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 3, 2014

The bed was comfortable, the room was clean and I thought the food was excellent (the breakfast and lunch buffets had LOTS of options and all of the food was great). I found the hotel staff to be very friendly.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Front Office Manager at Hilton Northbrook, responded to this review, July 5, 2014
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Northbrook

Address: 2855 North Milwaukee Avenue, Northbrook, IL 60062
Phone Number:
Location: United States > Illinois > Northbrook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Northbrook
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Northbrook 3.5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Hilton Northbrook Hotel Northbrook
Northbrook Hilton Hotel
Hilton Hotel Northbrook

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