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“Comfortable & Clean” 4 of 5 stars
Review of Hilton Northbrook

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Hilton Northbrook
3.5 of 5 Hotel   |   2855 North Milwaukee Avenue, Northbrook, IL 60062   |  
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Hotel amenities
Special Offer
2X HHonors Points
Ranked #1 of 5 Hotels in Northbrook
Boston, Massachusetts
Top Contributor
98 reviews 98 reviews
30 hotel reviews
Reviews in 53 cities Reviews in 53 cities
63 helpful votes 63 helpful votes
“Comfortable & Clean”
4 of 5 stars Reviewed October 9, 2013

The weekend rate was great considering the well appointed room, comfortable beds/pillows and toiletries. There is plenty of parking and it is convenient to highway yet in a quiet setting adjacent to a large park. Would definitely stay here again if in the Northbrook area. The only minor drawback was the amount of noise which came through the door which accessed the adjacent room.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, October 31, 2013
Hello,
Good afternoon and thank you for staying with us, we apprecaite you taking the time to give the hotel and services such a good review.

We look forward to seeing you the next time your in Chicago.

Happy Halloween!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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308 reviews from our community

Traveler rating
    124
    106
    54
    17
    7
See reviews for
64
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137
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Grand Rapids MI, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 9, 2013

We stayed one night for a "mini family reunion" on HHonors points. We were at the hotel the same time as the Ohio State football team, however, had we not seen them arrive we would never have known they were there. Our stay was restful, relaxing, and enjoyable. The property is clean and very well maintained, rooms are clean and nicely furnished, and, of course Hilton beds are almost unbeatable.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, October 19, 2013
Good afteroon and thank you for staying with us, we appreciate you taking the time to give us such an Excellent review.

We value your loyalty and look forward to your return.

Have a great weekend..GO BEAR!!
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Niagara Falls
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 8, 2013

Room was comfortable and worth the amount of money that we paid. The beds were very comfortable for a chain hotel. The bathroom was very clean and efficient. Will stay at the Hilton if we are in the area again. We can suggest this place to our friends

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, October 19, 2013
Hello,

Thank you for staying with us we appreciate you taking the time to write such a nice review of our hotel and services.

In the past 2 years we have made many several improvements.

It is great to see that our efforts have not gone un noticed.
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Dallas, United States
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 29, 2013

Excellent Staff, Restaurant and Rooms. Once you have stayed here you will want to return over and over. I have several choices in hotels for the Northbrook area. This is my first and last choice always. Once when booking late and no rooms were available I stayed at another hotel. Was a nice place just didn't meet my expectations after Hilton Northbrook

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, October 19, 2013
Good afternoon and thank you for staying with us, we appreciate you taking the time to write such a good review of our hotel.

We look forward to seeing on your next visit to Northbrook.

Have a great day and Go Bears!!
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desplaines, United States
1 review
5 of 5 stars Reviewed September 25, 2013

Had my son's wedding here and it could not have been better. The staff was tremendous and catered to all. This hotel understands what it means to be in the service business. Not to many people get it right like the Northbrook Hilton did. thanks to all the staff once again and you have to hit the Sunday brunch there out of this world! Five stars!!!!!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, October 9, 2013
Good afternoon and thank you for the "Excellent" review. I appreciate you taking the time to write such a thorough discription of your experience at our hotel

Have a Great weekend

Go Bears!!
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San Diego, United States
1 review
5 of 5 stars Reviewed September 19, 2013

So I did a last minute decision on going to my friends wedding and from the website to the actually place, I found quite wonderful. Staff has tremendous customer service from checking in to checking out. For a last minute book and flying from California, I could have not been anymore happier with my decision to book with Northbrook Hilton!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, September 20, 2013
Good morning and thank you for staying with us, we appreciate you taking the time to write such a good review of our hotel.

We look forward to seeing on your next visit to Northbrook.

Have a great day and Go Bears!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waterford
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed September 18, 2013

Very disappointed stay. Cleanliness in bathroom was not good. Staff at front desk did not respond on a timely basis. Billing was not correct upon check-out. Staff needs to have better training. Housekeeping personnel was not instructed what needed to be corrected.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bobmsmith, Director Room Division at Hilton Northbrook, responded to this review, September 20, 2013
Thank you so much for your TripAdvisor review. It is with disappointment to learn that you were unsatisfied with your recent stay. I sincerely do apologize for the frustrations you went through and do take these issues you mentioned in your review seriously. We strive to provide exceptional service in all facets of your stay and are disappointed anytime we fall short of our goal. We appreciate you letting us know where we fell short of your expectations so that we can use this as a learning tool to improve our quality and services.

Please accept my sincere apologies and I do hope that if you are in the area in the future that you would give us another chance to provide you the exceptional stay you deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Northbrook

Address: 2855 North Milwaukee Avenue, Northbrook, IL 60062
Phone Number:
Location: United States > Illinois > Northbrook
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Northbrook
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Northbrook 3.5*
Number of rooms: 245
Reservation Options:
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Also Known As:
Hilton Northbrook Hotel Northbrook
Northbrook Hilton Hotel
Hilton Hotel Northbrook

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