We stayed two nights and found the hotel had some rough edges and some nice touches. The room itself was good, though on the smallish end for a high-tier hotel. Beds were quite comfortable, good linnens, nice updated look. Bathroom was very small, with two getting ready for graduation events, it was tight. Front desk staff was upbeat and friendly on checkin and checkout.
Where we had some issues was with some staff: phones sometimes took 15 or even 20 rings to be answered both before arrival and during our stay. We called three times over the course of an hour just to get light blankets for our room, not getting to sleep till after 12:30am as we waited and waited. Down comforters are plush and nice, but too warm for this half of the year. I got comped some rewards points for our trouble when the checkout person asked 'what could have been better about our stay?' (nice touch to ask that).
Breakfast buffet on Sunday was excellent and well priced for quality. We were surprised that the buffet closed at 8:30 weekdays, that seems early. We ordered a la carte and the food was mostly quite good but the wheat toast had mold on it. The waitress was horrified, apologized and whisked away the toast and replaced it quickly, so it was handled well.
Another nice touch was that maintenance needed to do something in our room (not sure what) and left a note and two chocolate wrenches to apologize.
Overall this is a hotel that is updated, hip and stylish, seems to have a solid customer service approach but some folks missed the mark.
High floors seem quiet.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 4, 2013
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Thank you for taking the time to share some of the details of your recent stay with us. The weekend you were here was a particularly busy few days and I am afraid we were staffed a little too lightly for that demand. Please accept my apologies.
I was very pleased to see that one of our receptionists empathized with what you experienced and arranged for some Marriott Rewards points to be credited to your account. I can't promise perfection, but we do try, and in your case succeed, to make amends when we stumble a bit.
Thank you again and I do hope you return in the future.
All my best,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.