I'm going to give this place a "Very Good" rating this time, although it is probably closer to average for what it is supposed to be. It is a very old hotel, yet renovated well, and probably as best they can do without tearing it down. Rates are not insignificant compared to what you'd expect of a Marriott Renaissance Hotel. Beds were comfortable. But there is room for improvement. For example, the windows are well over 30 years old, and this winter ice formed quite a bit on the inside of the windows. The type of heater/AC on the wall is the kind I always despise as they are noisy and not well suited to a supposedly classy hotel. One of our rooms had considerable water on the carpet under the heater/AC. They probably should have replaced the bathtubs rather than resurfacing them, as around the drain there is heavy caulking and some rust. Also, heavy caulking on the floor next to the tub. Better workmanship would have made this decision better. The towels and linen were excellent. But all in all it is still just not quite up to the standard one should expect at the price and with this brand.
It was good having Ruth Chris Steakhouse attached to the building. And their food was excellent.
The front desk personnel were friendly, but not very professional looking for the Renaissance. Maybe staffing in the area is more difficult, but the chap was not well dressed, a bit rough around the edges, yet an affable and accommodating fellow.
I'd not stay there but for the business trip and the company booked this place, because it is closest to their offices and convenient.
Remember, get a room that is not facing the freeway, as the windows allow too much noise to flow int...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I was very happy to see that you had returned to our hotel and given us an improved review compared to your previous stay. Although we are a 40 year old property, there have been substantial upgrades recently that have made a big difference with many of our guests. As you note, with unlimited funds, more could always be done!
However, I am a strong believer that the "people inside the box" make more of a difference than the physical building itself and our guest service feedback has been outstanding.
I appreciate your constructive criticisms and have passed on your comments to the departments mentioned.
Thank you again,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.