I'm going to give this place a "Very Good" rating this time, although it is probably closer to average for what it is supposed to be. It is a very old hotel, yet renovated well, and probably as best they can do without tearing it down. Rates are not insignificant compared to what you'd expect of a Marriott Renaissance Hotel. Beds were comfortable. But there is room for improvement. For example, the windows are well over 30 years old, and this winter ice formed quite a bit on the inside of the windows. The type of heater/AC on the wall is the kind I always despise as they are noisy and not well suited to a supposedly classy hotel. One of our rooms had considerable water on the carpet under the heater/AC. They probably should have replaced the bathtubs rather than resurfacing them, as around the drain there is heavy caulking and some rust. Also, heavy caulking on the floor next to the tub. Better workmanship would have made this decision better. The towels and linen were excellent. But all in all it is still just not quite up to the standard one should expect at the price and with this brand.
It was good having Ruth Chris Steakhouse attached to the building. And their food was excellent.
The front desk personnel were friendly, but not very professional looking for the Renaissance. Maybe staffing in the area is more difficult, but the chap was not well dressed, a bit rough around the edges, yet an affable and accommodating fellow.
I'd not stay there but for the business trip and the company booked this place, because it is closest to their offices and convenient.
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- Also Known As:
- Renaissance Northbrook
- Northbrook Renaissance