I booked this room using Priceline, and got a great $55/night (plus taxes and fees) rate for Friday through Sunday (11/23 - 11/25) of Thanksgiving weekend. We arrived and noticed the renovated lobby. Very nice. I hadn’t been to this hotel since 1993 when it was a Sheraton. Although the outside is dated, the interior (except for the elevators) is definitely upgraded.
We were placed in a north tower room right by the elevators. Note: I’m OK with a “not great” room location when using a discount travel site like Priceline or Hotwire. The room itself was clean and nice – new furnishings, large bathroom. We were in desperate need of a nap upon arrival, so we went right to sleep.
About 10 minutes later, we heard a lot of yelling and screaming in the hallway. The doors are definitely not soundproof at all. I opened the door three times in 10 minutes, and asked the “tweens” and their parents (part of a larger group staying on the floor) if they could halt their hallway conversations and gymnastics. No response.
After my third try, I went down to the lobby, shared the issue with the gentleman at the front desk (the same guy who had checked us in about 30-45 minutes earlier), and asked to be given a new room. He was very helpful and accommodating. Though he did say that the staff had received numerous complaints about the group on my floor, and that they were about to ask the group to leave the hotel.
My reaction: If you’ve received numerous complaints about that group, why did you place me in a room on their floor?
The gentleman assigned us a room in the south tower. The room was very clean, had similar (new) furnishings, but the bathroom was tiny. I think the south tower is slightly older than the north tower. Like the first room, the door to the room was not very soundproof. And although it was much quieter in the new room, we still heard room doors slam in the hallway.
Aside from the room situation, the hotel was nice. The bed was, perhaps, the most comfortable hotel bed I’ve ever slept on. Water pressure in the shower was fine.
Upon checkout, the woman at the front desk was not very gracious. I handed her the key cards and she didn’t respond with a “thank you” or anything. I figured she would ask us about our stay, but no.
I'd stay here again if the rate was good, but I'm not going to go out of my way to come back.
Rooms in the north tower may have larger bathrooms.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for your review and your candid comments. I appreciate the compliments, as well as the constructive criticism you shared.
It sounds as if we did a poor job of managing the actions of some rambunctious high school sports teams staying with us... I apologize for that. We do try to separate this type of group whenever possible, regretfully, we were within a few rooms of being sold out on Thanksgiving weekend and had to use rooms on every floor.
I would like the opportunity to make this up to you and would greatly appreciate it if you would contact me directly if you are planning a trip back to this area in the future.
Thank you again,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.