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“No satisfactory service provided for the customer” 1 of 5 stars
Review of Twelve Oaks at Northbrook

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Twelve Oaks at Northbrook
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3220 Sanders Road, Northbrook, IL 60062   |  
Hotel amenities
Ranked #5 of 5 hotels in Northbrook
NorthBrook,IL
1 review
“No satisfactory service provided for the customer”
1 of 5 stars Reviewed May 2, 2008

They had stated that fitness center was there in the apartment complex, but later during the stay we found out that the fitness center was not there and that we had to travel 5-6 miles away from the apartment to use the coupon they had provided for the fitness center.

Provided laundry only at one apartment for the entire complex.

We had concerned with the safety issues of the staircase.

It is very old apartment and entire furniture as well. The rates were more than the normal for such an apartment and rates may vary based on the management decisions eventhough an initial rate was agreed between the customer and management.

House keeping provided only once in two weeks and no complementary items provided during such services.

They may deduct an extra amount specifing damages that are not clear to customers who have already voccated.

Normally while staying in hotels, the rate is not charged for the day of voccating, but here it is done so and also we have to voccate by 11 AM.

Stayed April 2008
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Additional Information about Twelve Oaks at Northbrook

Address: 3220 Sanders Road, Northbrook, IL 60062
Location: United States > Illinois > Northbrook
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Swimming Pool
Hotel Style:
Ranked #5 of 5 hotels in Northbrook

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