Let me start by saying I had a great experience on my first stay, this stay however was horrible traumatizing experience.
It was a special occasion ,my husbands birthday. We poured drinks, lit candles, dimmed lights got in whirlpool.My husband and I kept saying it smelled funny but tried not worry . After it was full and sitting in for 30 min. We turned up lights to refresh our drinks and were very upset and surprised ti see water we had been sitting was brown! We called front desk and they informed not to worry it was a particular cleaning agent they used ,they said they would have cleaning ladies come and wash and rinse chemicals away. Ok so the cleaning ladies came cleaned it . We then filled it rinsed it ourselves. We felt comfort in knowing it was cleaned again, and that we were sitting for 30 un chemicals from cleaning solutions rather than bacteria. Ok by now whirlpool has been re-washed and filled and rinsed 3x . So we are anxious to enjoy our stay the room. We refill again light candles dim lights etc. While water is refilling totally trusting all is fine as they reassured us its was from cleaning solutions not chemicals. However this time water is filling still 10 min I decide I better turn lights up and make sure myself. WATER WAS STILL BROWN! NOW IM UPSET . We were sitting In brown water in nothing but bathing suits to protect us! Called up to desk they asked us to pack up everything they would give us another room. What an inconvience. Well they actually upgraded us ,and the "manager who moved us was a very nice gentleman" he said he couldnt understand why they even put us in that room , since the were having some issues with flooding from rain. And some sump pump issues. Now why when I called them with brown water issue did they reassure me it was a cleaning agent they used (I trusted that got back in with nothing but a bathing suit) why would they lie!!! Now the manager did appologize and upgrade us. But the upgrade was hardly enjoyable once we found out it was back up from sewage from hard rains from weather. We spent night wondering if we get an infection or bacteria from sitting in the whirlpool half naked! I really had a pleasant experience the first visit years ago, and manager was very nice. However doesnt make up for the employee at the front desk who knew its was backed up water/sewage and lied said it was cleaning agents. And manager said they knew they had problems with that room, others were available so why put us through that ....ruined my husbands Bday. Before this I had nothing but positive things to say about Sybaris...so Sybaris please get it together inform your employees. And yes I did fill out questionnaire explaining all this and never recieved a call.
- Official Description (provided by the hotel):
- Sybaris Pool Suites located in Northbrook, Illinois is a Romantic Paradise like no other. The suites feature your own private swimming pool with a tropical waterfall, soothing whirlpool tub, misting steamroom, cozy fireplace, relaxing massage chairs and so much more to make your stay unforgettable. ... more less
- Also Known As:
- Sybaris Northbrook Hotel Northbrook
- Sybaris Hotel
- Sybaris Pool Suite Northbrook
- Northbrook Sybaris Suites Hotel