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“Horrible second experience !” 1 of 5 stars
Review of Sybaris Northbrook

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Sybaris Northbrook
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2.5 of 5 Specialty Hotel   |   3350 Milwaukee Avenue, Northbrook, IL 60062   |  
Hotel amenities
1 review
13 helpful votes 13 helpful votes
“Horrible second experience !”
1 of 5 stars Reviewed November 21, 2013 via mobile

Let me start by saying I had a great experience on my first stay, this stay however was horrible traumatizing experience.
It was a special occasion ,my husbands birthday. We poured drinks, lit candles, dimmed lights got in whirlpool.My husband and I kept saying it smelled funny but tried not worry . After it was full and sitting in for 30 min. We turned up lights to refresh our drinks and were very upset and surprised ti see water we had been sitting was brown! We called front desk and they informed not to worry it was a particular cleaning agent they used ,they said they would have cleaning ladies come and wash and rinse chemicals away. Ok so the cleaning ladies came cleaned it . We then filled it rinsed it ourselves. We felt comfort in knowing it was cleaned again, and that we were sitting for 30 un chemicals from cleaning solutions rather than bacteria. Ok by now whirlpool has been re-washed and filled and rinsed 3x . So we are anxious to enjoy our stay the room. We refill again light candles dim lights etc. While water is refilling totally trusting all is fine as they reassured us its was from cleaning solutions not chemicals. However this time water is filling still 10 min I decide I better turn lights up and make sure myself. WATER WAS STILL BROWN! NOW IM UPSET . We were sitting In brown water in nothing but bathing suits to protect us! Called up to desk they asked us to pack up everything they would give us another room. What an inconvience. Well they actually upgraded us ,and the "manager who moved us was a very nice gentleman" he said he couldnt understand why they even put us in that room , since the were having some issues with flooding from rain. And some sump pump issues. Now why when I called them with brown water issue did they reassure me it was a cleaning agent they used (I trusted that got back in with nothing but a bathing suit) why would they lie!!! Now the manager did appologize and upgrade us. But the upgrade was hardly enjoyable once we found out it was back up from sewage from hard rains from weather. We spent night wondering if we get an infection or bacteria from sitting in the whirlpool half naked! I really had a pleasant experience the first visit years ago, and manager was very nice. However doesnt make up for the employee at the front desk who knew its was backed up water/sewage and lied said it was cleaning agents. And manager said they knew they had problems with that room, others were available so why put us through that ....ruined my husbands Bday. Before this I had nothing but positive things to say about Sybaris...so Sybaris please get it together inform your employees. And yes I did fill out questionnaire explaining all this and never recieved a call.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Detroit, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2013

We took a trip based on friend's recommendation for our 3rd anniversary and it landed us in Northbrook at Sybaris. We caught them with the 50% off discount so it helped...even though you have to buy a "club membership" that runs you $100 annually.
We were wowed as we walked in...can't believe there aren't tons more of these throughout the country. Beautifully lit, comfortable and clean. We did have a problem with an odor from the exhaust, but we were given the option to move (into a newer suite) and they gave us free roses for the inconvenience. Upon checkout, they handed us a certificate for a free overnight stay as well. We were very pleased and welp definitely return! They take customer satisfaction VERY seriously!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romulus, Michigan
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 20, 2013

Just returned from a quick vaca with my fiancé and could not have been more pleasantly surprised. The room was so clean and well maintained. We had the majestic suite. We were overwhelmed by the luxurious amenities and will return again as this was the perfect little getaway. There are no windows and the suites appear to be soundproof as we never heard noises from neighboring suites. We couldn't find a phone in the room however these days, everyone has a cell phone. Kudos to the establishment for making the perfect place for my sweetie and I to reconnect and have a little romance.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rosemont, Illinois
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 5, 2013

My husband and I stayed at the Sybaris and the rooms really need a GOOD makeover. They have been the same for years with little to no change. You can actually notice the minor upkeep they do and it isn't done well. With the higher room rates and mandatory member fees, come on Sybaris, put the money back into the rooms.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elkhart, Indiana
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 31 cities Reviews in 31 cities
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed September 15, 2013 via mobile

My husband and I visit Sybaris 2 to 3 times a year and absolutely swear by it for a mini retreat from life. It is the perfect place to reconnect and rebuild the romance.
We stay in the paradise sweet because it is the perfect size at the right price. The indoor pool, surround sound, waterfall, massage chair, hot tub, steam room, jet tub (so many more luxuries) make this the perfect setting for relaxation.
The rooms are immaculate and super clean. The staff are friendly and polite.
We will always come back!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Clair, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 24, 2013

This place was amazing. I surprised my wife with an extended overnight stay, she smiled for 2 days afterward.

The Paradise room had a pool with a rain forest water fall in the middle, a steam room, Jacuzzi off the edge of the pool, a massage chair in the bedroom, awesome sound system, fireplace...they thought of absolutely everything to make for a romantic getaway!

The suite was impeccable clean, the pool wasn't over chlorinated, the ventilation worked awesome. The staff there was very friendly and helpful.

Room Tip: Add the extra bucks to extend the stay until the next afternoon, you will need the time to recover f...
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liberty, Missouri
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 11, 2013

We stayed at the Sybaris Northbrook for one night in July 2013. The place was clean and comfortable. There was a king bed, refrigerator, fireplace and a large whirlpool tub (4'x6').

After walking all morning in Millennium Park and then walking through the Chicago Botanic Garden that afternoon we were ready for a hot whirlpool tub. It was great! (Some of the suites even have private swimming pools.)

At first we thought that one of the swimming pool suites might be a good place for a family vacation, But we found out that this is not a family property. Playboy and Hustler channels were provided on the TV and there was a mirror over the bed.

Nice for adults but keep the kids at grandmothers house if you go there.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sybaris Northbrook

Address: 3350 Milwaukee Avenue, Northbrook, IL 60062
Location: United States > Illinois > Northbrook
Amenities:
Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Northbrook
Hotel Class:2.5 star — Sybaris Northbrook 2.5*
Number of rooms: 38
Official Description (provided by the hotel):
Sybaris Pool Suites located in Northbrook, Illinois is a Romantic Paradise like no other. The suites feature your own private swimming pool with a tropical waterfall, soothing whirlpool tub, misting steamroom, cozy fireplace, relaxing massage chairs and so much more to make your stay unforgettable. ... more   less 
Also Known As:
Sybaris Northbrook Hotel Northbrook
Sybaris Hotel
Sybaris Pool Suite Northbrook
Northbrook Sybaris Suites Hotel

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