“Thanks, but no thanks. Other, better options exist.”
I stayed here in October 2012 with my wife and 2 kids. We had a room with 2 double beds but was disappointed. The beds seemed quite smaller than we normally see in a room the 4 of us stay. My wife and I are normal size and really had a hard time sleeping together in the bed. Also, I realize this is a newer, more modern looking hotel, but I don't understand the design. The bathroom door is on a track outside the doorway kind of like you would see on an old ship or something. It was loud, and if someone got up in the night it would easily disturb everyone. Not to mention the door is fogged glass which does nothing to prevent light from shining into the room. Once again if you get disturbed from the noise of the door, you can bet getting to sleep would be tough until the light gets turned out!
We stayed on a Thurs, Fri, and Sat nights and we also had problems with the service. Most of the staff was friendly, but they either didn't have enough people or were poorly managed. We were in town for an event on Saturday. We got up, showered and dressed to leave for the morning portion. We were out until at least 4pm, and had to go back and change for the evening portion at 6pm. When we got back we found the room had still NOT been cleaned for the day! Knowing my time was running short I looked for the maid staff on the floor and asked why our room wasn't done and they had trouble understanding me, but I think it was because someone was being trained. I asked them to do my room right away and we went to the lobby to wait.
In the lobby I spoke to the front desk to see why at 4pm our room would not have been cleaned for the day. I was not pleased with their response as they said they were working on it best they could. So we sat and waited until the front desk told us our room was ready. So, back up we went and got to the room to find it was far from ready as they were still in there working on it. Now I was really mad and I went back down to give them a piece of my mind, I was given 2 free drinks as a way for them to apologize. Not good enough, but I took the drinks. It was finally finished about 10 minutes later.
Oh, and on top of all this we had an entire day during our stay with NO HOT WATER! The entire hotel had no hot water! My poor kids had to take cold showers for an event!
Next time I'm in the area I will be staying at the Renaissance Chicago North Shore instead. Its close by and comparable in price but much nicer overall!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.