Check in was pretty good, very friendly staff. Well explained features, club, etc. No upgrade. Lobby was clean. Pantry had a very small choice of items.

When walked to room on 4th floor, I noticed bumps in the carpet. Turns out the bumps are from the carpet coming up from the floor, in the middle of the hall. Almost a trip hazard.

Smell of the hallway and room very reminiscent of a nursing home, or elder care facility. Not super strong, but not pleasant.

Entering room took photos. Room was normal size room with typical recent Sheraton style. Bathroom nice and clean, workspace excellent. Bed nice and comfy.

HVAC worked very well. Tried air conditioning, and heat, both very responsive.

Internet excellent, stayed online all night.

Carpet in room coming up from the floor, and once again, a potential trip hazard. The bumps are about 1 inch high by about 8 inches long. They blend in with the dark carpet, so hard to see.

I am surprised to see this extreme carpeting issue throughout a newer Sheraton. I cannot imagine how the carpeting vendor would not be accountable for such a poor installation. Nonetheless, the carpet should be replaced, or repaired.

Ordered room service, and it took about 40 minutes to receive food..

Ordered burger and fries, with carrot cake. Did not receive fries (which I did not notice until I sat down to eat). I called to room service. No one answered the phone, but there was a voice mail message saying to leave a message and they would respond to my request ASAP. I never received a call back, or my fries.

If room service response was good when I called, I would probably have given hotel 4 stars. But after that, and the carpeting, i downgraded to 3 stars.

This is a clean comfortable new Sheraton - really enjoyed the set up of this facility. I got a good deal on the room as it was booked through Hotwire. I am not sure if I would pay full price to stay here or even what full price is. However, I will say the staff is very friendly and went above and beyond when I asked to find the closest Chicago pizza for dinner. If you are in the area for Kraft or etc., it is a great area to stay.

Felt like set up if Hyatt Place - with half the service and half the room size. Wasn't impressed at all, service was scattered and dismissive. Internet was down most of my time there, and overall below average. Maybe I'm becoming a Marriott person? I wouldn't stay there again.

There were 3 wedding parties staying at the hotel when we went, 2 of which had their ceremonies and receptions there. We were part of the third one, that had the ceremony and reception offsite.

The rooms were nice and clean, the front desk staff were very friendly as were the majority of the restaurant and bar staff.

We were disappointed of the restaurant server on Labor Day morning - she saw us with our bags (an obvious sign that someone is in a hurry) and could not walk any slower to give us breakfast menus. Before we were able to ask for espressos while she was handing us the menus, she turned around and left. We waited for 15 minutes for her to show back up (the restaurant is small with only a few tables and only 1 was already occupied) and told her we were leaving because she was taking too long. She giggled and said "OK" rudely.

We would consider returning to this property for other occasions but would definitely have one in mind. You should too.