Check in was pretty good, very friendly staff. Well explained features, club, etc. No upgrade. Lobby was clean. Pantry had a very small choice of items.
When walked to room on 4th floor, I noticed bumps in the carpet. Turns out the bumps are from the carpet coming up from the floor, in the middle of the hall. Almost a trip hazard.
Smell of the hallway and room very reminiscent of a nursing home, or elder care facility. Not super strong, but not pleasant.
Entering room took photos. Room was normal size room with typical recent Sheraton style. Bathroom nice and clean, workspace excellent. Bed nice and comfy.
HVAC worked very well. Tried air conditioning, and heat, both very responsive.
Internet excellent, stayed online all night.
Carpet in room coming up from the floor, and once again, a potential trip hazard. The bumps are about 1 inch high by about 8 inches long. They blend in with the dark carpet, so hard to see.
I am surprised to see this extreme carpeting issue throughout a newer Sheraton. I cannot imagine how the carpeting vendor would not be accountable for such a poor installation. Nonetheless, the carpet should be replaced, or repaired.
Ordered room service, and it took about 40 minutes to receive food..
Ordered burger and fries, with carrot cake. Did not receive fries (which I did not notice until I sat down to eat). I called to room service. No one answered the phone, but there was a voice mail message saying to leave a message and they would respond to my request ASAP. I never received a call back, or my fries.
If room service response was good when I called, I would probably have given hotel 4 stars. But after that, and the carpeting, i downgraded to 3 stars.
- Official Description (provided by the hotel):
- Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more less
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