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Sheraton Chicago Northbrook Hotel: Traveler Reviews

3.5 of 5
1110 Willow Road, Northbrook, IL 60062
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Sheraton Chicago Northbrook Hotel
Ranked #4 of 5 hotels in Northbrook
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79 reviews from our community

    Trip type
Traveler rating
    33
    29
    10
    5
    2
Date Rating
Trussville, Alabama
Top Contributor
57 reviews 57 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
16 helpful votes 16 helpful votes
“Nice, New Hotel”
4 of 5 stars Reviewed October 4, 2012

This is a clean comfortable new Sheraton - really enjoyed the set up of this facility. I got a good deal on the room as it was booked through Hotwire. I am not sure if I would pay full price to stay here or even what full price is. However, I will say the staff is very friendly and went above and beyond when I asked to find the closest Chicago pizza for dinner. If you are in the area for Kraft or etc., it is a great area to stay.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JuJuinBama about Sheraton Chicago Northbrook Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“There must be better in area...”
3 of 5 stars Reviewed September 28, 2012 via mobile

Felt like set up if Hyatt Place - with half the service and half the room size. Wasn't impressed at all, service was scattered and dismissive. Internet was down most of my time there, and overall below average. Maybe I'm becoming a Marriott person? I wouldn't stay there again.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask banjogo about Sheraton Chicago Northbrook Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Popular Wedding Venue”
3 of 5 stars Reviewed September 4, 2012

There were 3 wedding parties staying at the hotel when we went, 2 of which had their ceremonies and receptions there. We were part of the third one, that had the ceremony and reception offsite.

The rooms were nice and clean, the front desk staff were very friendly as were the majority of the restaurant and bar staff.

We were disappointed of the restaurant server on Labor Day morning - she saw us with our bags (an obvious sign that someone is in a hurry) and could not walk any slower to give us breakfast menus. Before we were able to ask for espressos while she was handing us the menus, she turned around and left. We waited for 15 minutes for her to show back up (the restaurant is small with only a few tables and only 1 was already occupied) and told her we were leaving because she was taking too long. She giggled and said "OK" rudely.

We would consider returning to this property for other occasions but would definitely have one in mind. You should too.

Room Tip: Rooms with better view are the ones facing the parking lot (Willow Rd side).
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask GeryP about Sheraton Chicago Northbrook Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Pleasant stay”
4 of 5 stars Reviewed September 2, 2012

The Sheraton Northbrook is a pleasant stay. Located just north of The Glen it is convenient to many NorthShore locations. Close by are the usual upscale "fast food" places with even places like Whole Food, Lowes, and Costco fancied up for the NorthShore. The hotel is stylish.Some of the rooms are a long way from the one bank of elevators located towards the end of the hall. The lobby and bar looked like comfortable places to meet with friends. I was solo but several wedding parties were staying at the hotel. The room was nice size and rather quiet considering the doors are so heavy that they bang shut. The staff was efficient and pleasant. Easy parking and easy in and out. The only negative comment would be the linens and towels are not up to the quality that I expect being mainly a Hyatt person. The price of my room was low because I had a group rate. I suspect the rates are much higher and thus would lower the overall value. If you need to be in the area... a good choice.

Room Tip: Rooms are the north side overlook a subdivision. Room room on the south side overlook the parking lo...
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  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask wittenbergbear about Sheraton Chicago Northbrook Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
37 helpful votes 37 helpful votes
“are you kidding me????”
1 of 5 stars Reviewed August 20, 2012

good luck getting a reservation. i called seven times in 24 hours. twice the call was not answerer. once i was transferred to room service. three times their 'system was down could i call back later". i finally asked "ashley" if she could call me back since there system is always down. the answer is "no". If it were not for a wedding i would stay elsewhere - including on a park bench. this is the most horrendous idea of customer service i have ever come across - ever....

Stay elsewhere

Room Tip: stay elsewhere
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask chichichicago about Sheraton Chicago Northbrook Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gpatterson04, Director of Sales at Sheraton Chicago Northbrook Hotel, responded to this review
August 22, 2012
Dear ChiChiChicago. I apologize for your frustration trying to make a reservation. The issue of no-one answering the phones and our system being down is concerning to me. I don't have an Ashley at my hotel so I will contact our 800# to review the situation with them. Our standard is that our phones are answered within 3 rings at our front desk. All reservation calls are handled through a central reservation system and I have not been notified that we had any system issues. It sounds like we failed in all those areas. I have addressed your issues with our General Manager as well as our front desk team. I do apologize.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Chicago Northbrook Hotel

Address: 1110 Willow Road, Northbrook, IL 60062
Phone Number:
Region: United States > Illinois > Northbrook
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 hotels in Northbrook
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Chicago Northbrook Hotel, conveniently located in the North Shore of the Chicago area, offers a stylish and comfortable stay for all guests, whether visiting for business or pleasure. ... more   less 
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Sheraton Chicago Northbrook Hotel
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