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“Okay” 3 of 5 stars
Review of Holiday Inn Express & Suites

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Holiday Inn Express & Suites
2.5 of 5 Motel   |   1715 Parkway Plaza, Exit 167 I-55, Normal, Bloomington-Normal, IL 61761   |  
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Ranked #4 of 11 Hotels in Normal
Certificate of Excellence 2014
Chicago, Illinois
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
“Okay”
3 of 5 stars Reviewed August 20, 2012

It's time they got new sheets! Ended up sleeping on the top sheet as the bottom one was so badly 'pilled' (I think that's the word), where they are all lumpy with little balls. Really uncomfortable. Also the fridge in the room is really loud. Breakfast was just okay..usual food, really over ripe banana's, no oatmeal packets. This hotel is nothing special. Glad we only stayed one night.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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139 reviews from our community

Traveler rating
    94
    25
    11
    5
    4
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59
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29
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Any
English first
Surf City, New Jersey
1 review
5 of 5 stars Reviewed August 8, 2012

So excited to learn that I was able to charge my Chevy Volt while staying at this great hotel. The beds were so comfortable and linens clean & soft- I can tell they just got new mattresses. Everything looked so new and it made sense when the front desk told me they just had a major renovation. The breakfast was pretty good, too- my kids loved the pancake machine. Great location- right across from Super Walmart, Panera, and more stores. The front desk workers were friendly and, while very busy, they were organized and ready for us. They even upgraded our room when we showed our priority club membership card, too. Great pool and my husband and I worked out in the gym. The gym was pretty basic, but quality equipment and clean. We'll be back!

Room Tip: They said all rooms were renovated, but I liked staying on the second floor because we could walk up...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Top Contributor
166 reviews 166 reviews
29 hotel reviews
Reviews in 80 cities Reviews in 80 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed July 26, 2012

This hotel is a little better than most Holiday Inn Express locations I have stayed at. Having the Super Walmart within walking distance is good if you forgot or need something. It is sort of hard to tell HIE's apart since they seem to be ober-standardizing the chain, but the service was good here.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 17, 2012 via mobile

Booked a room for 2 nights a month in advance. When we got there they had the dates wrong and I was charged for No Show. And now there was No rooms available. Very disapointing, at least they could have refunded me for their mistake.

Stayed July 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
corpNewYork, Owner at Holiday Inn Express & Suites, responded to this review, July 19, 2012
When Guests make reservations the Hotel holds the Rooms all night long since you gave your credit card to confirm the Room when you made the reservation. We do not sell that Room because you confirmed your Room and Date of arrival with your credit card. When you do not show up for your Room we charge you for a NO SHOW ! Again we do not sell your Room all night long since you confirmed the Room when you made the reservation. When you showed up the NEXT day we did not have a room because we were 100% full. I am very very sorry you feel this way and your rating is unfair since you did not actaully stay with us. WE strive to accomodate and satisfy all our guests. Please call me if you would like to discuss this at any time 309-862-1600. Thank YOU ! Anthony De Angelis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 15, 2012

i have family all over the midwest and we decided to meet in bloomington/ normal, il. we were close to chicago, st. louis, and the quad cities. the hotel bent over backwards for us. the rooms were outstanding, the service was wonderful and the management worked with us on every detail we needed including a banquet room we used for meetings and get togethers. the kids had a wonderful time since they were able to swim in the indoor pool, beautiful rooms, amazing staff, , great completementary breakfast, great prices, what more can you ask for. i would deffinately come back and stay while i'm traveling through and the rest of the families agreed.
thanks to all the staff that made this reunion a wonderful time without breaking the bank as most hotels do.

Room Tip: any room is really nice, we had the suites and the regular rooms and noone could complain
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 7, 2012

We've stayed at this hotel before and it has always been great.

However, since they've done their remodel it is even better than before. It's gorgeous and very fresh.

The hotel staff is wonderful and willing to do whatever it takes to give you a great stay. Drew was the night desk clerk that checked us in and he was very friendly and got us in right away. They even had chocolate chip cookies at the desk in the evening. Nice treat after a long day.

The rooms are gorgeous and very updated. Everything you need is there. We stayed in a suite and the size was amazing and there were extra pillows and blankets right in the room. The bed was amazing and we slept like babies.

The breakfast was great and everyone should take a look at the pancake machine at least once and the pancakes were great.

We were there over July 4th and the staff was very attentive and it was not a skeleton crew over the holiday.

The location is perfect with a Walmart right across the parking lot.

The owners are often found in the hotel and this is what makes this an outstanding place to stay.

We will definitely continue to stay in this hotel on visits to the Bloomington-Normal area.

Room Tip: The suites are awesome and a great value.
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  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hillsboro, Illinois
Top Contributor
81 reviews 81 reviews
30 hotel reviews
Reviews in 43 cities Reviews in 43 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed June 29, 2012

Wow! We have stayed here many times before and always enjoyed our stay, but the newly remodeled HI is wonderful. The exterior and interior have been completely redone and everything is fresh and clean. The rooms are very clean-excellent beds and linen. Breakfast was very good and all the staff are friendly and professional. It is the best place to stay in the Bloomington/Normal areal

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites

Address: 1715 Parkway Plaza, Exit 167 I-55, Normal, Bloomington-Normal, IL 61761
Phone Number:
Location: United States > Illinois > Bloomington-Normal > Normal
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Normal
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Bloomington Normal Holiday Inn Express & Suites. Whether you come by way of the Central Illinois Regional Airport or by train, make the Holiday Inn Express Hotel & Suites Bloomington Normal, Illinois your home away from home. We are centrally located to all of your destinations including: Illinois State University, Redbird Arena, Illinois Wesleyan University, US Cellular Coliseum, the Children's Discovery Museum, and the Illinois Shakespeare Festival. If you are traveling on business, you cannot find a better place to begin and end your business day. We are centrally located near State Farm Insurance, Country Companies, Bridgestone/Firestone, Mitsubishi, OSF St. Joseph Medical Center and Bromenn Medical Center. If it is shopping you want, we are less than 1 mile from the Shoppes at College Hills, and only 2 miles from Eastland Mall. Wal-Mart and Meijer are within walking distance and are open 24 hours. Dick's Sporting Goods, Borders, and Bed, Bath and Beyond are just on the other side of our property and several restaurants and movie theaters are within walking distance. So please join us for our Express Start breakfast buffet, our tropical pool area with Jacuzzi and fitness center. Hot breakfast buffet free! ... more   less 
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Also Known As:
Holiday Inn Express Hotel Normal
Holiday Inn Express And Suites
Holiday Inn Normal
Holiday Inn Express Normal
Normal Holiday Inn
Holiday Inn Express & Suites Normal, IL - Bloomington-Normal

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