I decided to try this Exel Inn after reading some positive reviews on several internet sites. The staff was friendly and the room was clean. I settled in at about 3:45PM, worked on some emails, and then decided to take a nap prior to a dinner engagement. When I laid on the bed I discovered that it was extremely firm. After about half an hour I concluded that it was very unlikely that I would sleep well that night, which would affect my performance at business meetings early the next morning. So at about 5:45PM I gathered my things, went to the front desk, indicated that I would have to look for another motel, and asked for a partial refund. The clerk suggested that I try another room, which I declined because in most motels all the beds are the same, and also because I quickly needed to find another motel before my dinner engagement. The clerk said he didn't have the authority to issue a refund. When I called the manager a few days later he said that he didn't have the authority to issue a refund either. He contacted the Exel Inn Director of Operations in Madison, WI, who refused to issue a refund. So, buyer beware!! Don't settle into a room at the Exel Inn until you thoroughly check out everything in the room. There are no refunds.

We stayed at this property, after comparing prices with other chains in the area - 1 bed, smoking, in-room coffee maker, iron/ironing board, microfrige ($3.75/day extra) Great Value for $52.99- VERY CLEAN - EXCELLENT CUSTOMER SERVICE - I plan to stay at Excel Inn again over the Labor Day weekend.