i stayed at this hotel for my husbands birthday bc it was 5 miles from were we were celebrating and i figured for just a place to crash it would be perfect, WRONG!! when we arrived to the room i noticed there was blood on our comforter the front desk clerk came in removed it and tossed a new one on the bed saying she didnt know how to remake it professionally!our bed was lopsided the a/c didnt work it was so hot in out room it was unbareable we had to open the window its FEBRUARY and that still didnt help with the heat! The tv was old and buzzed from blown speakers which honestly isnt terribly uncommon but what really set me off is when we woke up to get out complimentary breakfast at 8am as its served from 7-10, When we got there they had no breakfast just bread and coffee!! i called the front desk to ask and the day clerk susie was instantly rude and got an attitude with me saying its alll they offer! the key specifically says join us for a waffle breakfast in the breakfast corner but thats not offered! the manager of the entire property micheal smith is rude and snide as well when i complained about all our encounters at his hotel he did say sorry but followed it up with the statement well its not like were going to give you a free room!! EXCUSE ME i never asked for that and wouldnt have stayed again anyways!! travelocity refunded me in full!!! i would never stay again but will use travelocity!!
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