We picked the Country Inn due to the location to downtown Naperville and the price. The standard room could use some updating, but was well appointed, flat screen TV, microwave & fridge and a very comfortable king size bed. The breakfast each morning was excellent, plenty of choices and Deana was extra helpful and very pleasant. Same with the front desk, they were courteous and printed out directions for various places we wanted to visit. The exercise room had five different machines, and plenty of towels.
The only problem was we were charged for two bottled waters that we did not use (they have bottled water next to the complimentary coffee in the room and they are clearly marked as costing $2.00 each). We read a previous review that mentioned a problem with being charged for water so we were quite aware and brought our own.
Upon checking out the bill was for four nights but when we were back home and got our credit card bill, an extra $4 had been added. It took two calls to the hotel before the company finally removed the charge. While the amount is pretty small, it was the principle of the matter and we still did not receive an explanation as to how this charge was added to our bill. Especially questionable since we always leave a generous tip each day for the cleaning folks.
So, simply beware of any added fees for water you do not use but otherwise the hotel has plenty to offer.
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- Also Known As:
- Country Inn And Suites Naperville
- Country Inn & Suites Naperville Hotel Naperville
- Country Inn Naperville
- Naperville Country Inn