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“We stay here often” 4 of 5 stars
Review of BEST WESTERN Naperville Inn

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BEST WESTERN Naperville Inn
2.0 of 5 Motel   |   1617 N Naperville Wheaton Rd, Naperville, IL 60563-1524   |  
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Ranked #5 of 16 Hotels in Naperville
GreenLeadersBronze level
The Villages, Florida
Top Contributor
69 reviews 69 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
37 helpful votes 37 helpful votes
“We stay here often”
4 of 5 stars Reviewed January 9, 2014

The biggest drawback to this Best Western hotel is the driveway in. It can be a little tricky. The inside rooms (entrance through the lobby are much better than the outside entrance rooms. For this review I'm just addressing the inside rooms, which is where we mot often stay. The rooms are clean, well appointed, properly maintained and quiet. The dest and service staff is friendly and competent. The free breakfast service includes fresh sweet rolls, bagels, sausage & eggs biscuits,fruit, you-make-um waffles and typical morning drinks. USA Today is free each morning as is the washer and dryer on the second floor. this is a good buy for the money.

Room Tip: Pick an inside room; these are much better than the rooms that you would enter from the outside
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review, January 13, 2014
Thank You Will for your review of our hotel. We are happy to provide a clean quiet rest
for the weary traveler! We are working on renovating our breakfast room, so the next time you return you might see a much larger space and expanded breakfast. We are very excited about this upcoming improvement. Please come back and visit us again soon!
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216 reviews from our community

Traveler rating
    105
    62
    26
    15
    8
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
The Villages, Florida
1 review
3 of 5 stars Reviewed January 8, 2014

This trip we had a room on the third floor with king bed, microwave and small refrigerator. It was cleaner than the last room we had on a prior visit. Staff is always friendly. Daily maid service was great except for one morning they knocked about 8:30 and then several times between 8:30 and 10:00 am and we were just not ready to leave for the day yet. The coffee maker in the room has a 4 cup carafe, but the coffee packs provided are only 1 cup, a pain. Lots of hot water, nice shower. Good service. We will return when in the area. Good price.

Room Tip: Ask for a quiet room with interior corridor.
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review, January 13, 2014
Thank You for taking the time to write your review. We are always happy to have return guests! We are very happy that yor stays have included great customer service, clean rooms, micro/fridges in room complimentary on each of your stays. We look forward to your next visit!
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Colorado
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 1, 2014

Usually our room is better than the one we had this stay. We only stayed one night, but the room was a little more worn and a little less clean. We will return to this property because their staff is always pleasant and helpful. Rate is competitivbe.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review, January 3, 2014
Karen, we sincerely apologize that you found your room to not to be at the standard that you have come to expect from us. I am not sure what happened but I will check to see, and we will make all the changes necessary. Your issues are now our issues! We are happy that you will be returning and that you have always received great care from out friendly staff. It is our pleasure to have you as our guest!

Thank You for choosing us we appreciate your business!
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Nashville, Tennessee
1 review
5 of 5 stars Reviewed December 29, 2013

We stayed here when visiting family during the Holidays. I must say, this was such a good hotel. The staff is very friendly and always willing to help. The rooms are very nice also. Looks like they just renovated with new beds and TV's. They are very clean too, housekeeping is very good.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review, January 3, 2014
Thank You for your wonderful review! We are always happy to hear that that our guests were pleased with their stay! Our friendly staff really does care about the people that stay with us. We pride ourselves on the cleanliness our hotel and am happy that you were pleased as well!

You had a choice and you chose us! THANK YOU!
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Perrysburg OH, United States
1 review
4 of 5 stars Reviewed December 29, 2013

The room was very clean, the continental breakfast was good and the staff were very good. One issue that I had, was than the door would not close properly and when I looked at the jamb pocket it looked to be very loose.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review, January 2, 2014
Hi Courtney,

Thank You for leaving a review. We are glad that you enjoyed our breakfast. We recently added hot breakfast sandwiches and guests have been very pleased with them! We looked up your room number and had the door jam tightened.

We appreciate your business and hope that you will be back soon!
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Portland, United States
1 review
5 of 5 stars Reviewed December 28, 2013

We really enjoyed our stay, it exceeded our expectations and was fabulous! The staff was very friendly and professional. Check in and out was a breeze. The room was very clean and the housekeeping staff was very friendly to provide us what we asked for. We also appreciated and noted that this hotel is pet friendly, perhaps we will bring our dogs next visit. We highly recommend a stay here, it is great value and convenient to whatever you are planning.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review, January 3, 2014
Thank You Karie for taking the time to post a review! We were SO HAPPY to hear that we EXCEEDED your expectations. That very phrase we often use around the hotel, "Exceeding the guests expectation!" It is always an honor to hear that we have!! We look forward to meeting your dogs on your next stay with us!!

We appreciate your business and look forward to serving you again!
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FT. LAUDERDALE, United States
1 review
3 of 5 stars Reviewed November 27, 2013

The hotel looks a little shabby from outside, but the staff were very courteous. The Manager helped me extend my stay by 5 days and provided the price less than what I was paying with Booking.com. There is a chinese restaurant and Wendy's right next door. The hotel has smoking rooms. Compared to all the Best Westerns I stayed in, this one was below par in exterior appearrance, room offerings and breakfast. Few times I skipped breakfasts because Dunkin Donut was better.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review, December 3, 2013
Hello Syed,
Thank You for taking the time to write your reply and to point out the resturants that are located right in our parking lot! I was surprised by your breakfast comments as we have recently expanded our menu to include hot breakfast sandwiches, a variety of breads and our make your own waffles and hard boiled eggs. Please come back and try us again. Especially in the summer and fall when we have all of our flowers and planters out. In the winter time things can look a bit drab everywhere! Thank you again and please come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Naperville Inn

Address: 1617 N Naperville Wheaton Rd, Naperville, IL 60563-1524
Phone Number:
Location: United States > Illinois > Naperville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Naperville
#5 Business Hotel in Naperville
#5 Family Hotel in Naperville
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Naperville Inn 2*
Number of rooms: 103
Official Description (provided by the hotel):
Best Western is the perfect choice for your stay in Naperville For your dining pleasure there are pleanty of restaurants to choose from. Located near many corporate headquaters such as Lucent Tech, Nalco, Conagra Foods, Office Max, Nicor, BP Amoco and many more. Minutes from beautiful Downtown Naperville and the Riverwalk. Visiting a college in the area, call and ask about our special college rate. Whether travelling for pleasure or business you will enjoy the great rates and an excellent friendly staff. ... more   less 
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Also Known As:
Best Western Naperville Hotel Naperville
Naperville Best Western

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