Let me preface this review by saying we've stayed here for the previous 2 years for a convention and loved it, which is why we chose it this year. This go round I'm already irritated and we just checked in. My 1st issue is with their refrigerator situation. I'd prefer to pay an extra fee for a refrigerator than to have an extremely limited number available with absolutely no way to know if you can reserve it or not. We requested one months ago with our reservation, and attempted to check and see if we were able to get one before checking in at noon. I was told rooms were being cleaned and the refrigerators cleaned out and they would be 1st come 1st serve. We got to the hotel 2 1/2 hrs later and suddenly all the refrigerators are used up.
As I am entering my room there are pistachio shells outside of the door... doesn't give me much confidence that this was cleaned that well.
Finally the toilet apparently won't flush and the maintenance person is not here... so, we're stuck in a room with a toilet we cannot use.
We try to stay in Hampton Inns or Hilton brand hotels when we travel, and this one of the most subpar starts we have ever had. We have a great rate with our group, and the typical things I enjoy (such as bed comfort, breakfast, space) I'm sure are fine, but I don't think we'll be choosing this particular one again next year.
- Also Known As:
- Hampton Inn Chicago Naperville Hotel
- Hampton Inn Chicago Naperville Hotel Naperville
- Hampton Inn Naperville
- Naperville Hampton Inn
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