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“Wonderful!!” 5 of 5 stars
Review of Courtyard by Marriott Chicago Naperville

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Courtyard by Marriott Chicago Naperville
3.0 of 5 Hotel   |   1155 East Diehl Road, Naperville, IL 60563   |  
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Ranked #3 of 16 Hotels in Naperville
Certificate of Excellence 2014
Springfield, Missouri
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Wonderful!!”
5 of 5 stars Reviewed 1 week ago

Great Staff. They are so warm and welcoming. Made us feel right at home as usual. The rooms were clean. the pool area has a large area for sitting which was nice. The Bistro had nice options for breakfast and dinner.

  • Stayed February 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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100 reviews from our community

Traveler rating
    53
    37
    7
    1
    2
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29
11
5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Any
English first
Fayetteville, Arkansas, United States
Top Contributor
57 reviews 57 reviews
12 hotel reviews
Reviews in 27 cities Reviews in 27 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed January 17, 2015 via mobile

I am a loyal Marriott guest--this hotel is convenient to quite a few great restaurants, but lacks the polish of a nice hotel. As a frequent business traveler, this hotel was disappointing. They offered a free coffee as the bistro that never materialized because the employees were confused. The workout room doesn't even have all the major network channels (abc, CBS, NBC), so catching shows in the evening while I worked out didn't happen. Also, they started vacuuming my hallway at 9:45pm. I had to call to complain. It's the little things, and this hotel didn't cut it.

Stayed January 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NoonieA, General Manager at Courtyard by Marriott Chicago Naperville, responded to this review, January 20, 2015
Greetings,

Thank you very much for taking the time to provide your feedback regarding your stay. I'm sorry to hear that we did not meet your expectations. I'm also sorry to hear that there was miscommunication regarding complimentary coffee at our hotel. We do provide complimentary coffee in our guest rooms. We do not have complimentary coffee available in our lobby or Bistro. We have Starbucks for sale in our Bistro.

In regards to the channels on our fitness equipment, we do offer standard channels, such as ABC, CBS, and NBC, along with numerous other networks. I'm not sure if maybe something was not working at the time you were utilizing the equipment? If that happens in the future, whether it's at my hotel or any other hotel, please inform the front desk associates and we will ensure that any issue is remediated as soon as possible and you are not inconvenience or disappointed with our amenities.

We have very high standards of cleanliness, I apologized that we vacuumed at such a late hour, but with this weather and salt being tracked into our hotel, my team has to vacuum more often than usual. I will follow up with my team to ensure that we do not vacuum during this time of night. This is wonderful feedback.

You are a valued guest and your feedback is very important, as we are always looking for ways to improve. If there is anything I may do for your inconvenience and disappointing stay, please contact me.

Noonie Aguilar
General Manager
cy.chinp.gm@marriott.com
630-505-0550
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2014

This Courtyard by Marriott is conveniently located off I-88 and near many restaurant options, chains and local restaurants. The hotel has recently been renovated, and the renovation was well-done. Check-in was easy. Our room was comfortable, great temperature control, very clean, lots of space -- we had a king bed and sofa in the room. Very, very nice. Good breakfast options. The bathroom was good-sized, drawer and closet space handy and more than sufficient. Easy elevator access. We interacted with two staff members, and both were friendly and knowledgeable. We have family in the area and will definitely stay here again when visiting. I don't think you can go wrong with the Naperville Courtyard by Marriott.

Room Tip: We had a second floor room on the north end of the building near the elevators. Very quiet even tho...
See more room tips
  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sykesville, Maryland
Top Contributor
197 reviews 197 reviews
37 hotel reviews
Reviews in 54 cities Reviews in 54 cities
192 helpful votes 192 helpful votes
4 of 5 stars Reviewed December 18, 2014

We enjoyed another stay here at the Courtyard Hotel in Naperville while visiting family in Aurora. The hotel has had a major facelift since our last visit and the lobby and dining areas are remodeled.

The Bistro was really convenient and offered a very good selection of cooked breakfasts. They also serve Starbucks coffees. Our compliments to the weekend chef. She was outstanding and she delivered the meals directly to our table. Everyone enjoyed their breakfasts from the thick French toast to the scrambled eggs. Lunches are not served but you can enjoy an evening meal and/or drinks.

Hotel staff members were very attentive and professional. We also took advantage of the exercise room (great treadmills with small televisions mounted on each) and the pool. There is no more hot tub/whirlpool.

We'll be back the next time we visit the area!

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 10, 2014

I've been in a one week business trip in Naperville, and I only have excellent references for this hotel. The rooms are big enough for one or two persons, fully equipped. The lobby was very nice.
The internet connexion was a little slow, but usable anyway.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Killen, Alabama
Senior Contributor
46 reviews 46 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 7, 2014

Located just off the I-88 freeway only minutes from Chicago’s outer beltways, the Courtyard Naperville is a great location if you’re visiting the western suburbs. The rooms are clean and comfortable and the facility as a whole is tidy and modern. The staff is friendly and contributes to the inviting atmosphere. The hotel is surrounded by a variety of restaurants that are easy to walk to. A good location for either business or pleasure.

  • Stayed November 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 30, 2014

We stayed at this Courtyard over the Thanksgiving Holiday. The rooms were very clean, which is pretty much my main concern with a hotel stay in area like Naperville. We stayed in a King bedroom, which was plenty of space for two people. We had breakfast at the hotel on Thanksgiving day. The actual breakfast plates were decent and sizable for the price (in fact we could have split one between two people and been satisfied).

  • Stayed November 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Chicago Naperville

Address: 1155 East Diehl Road, Naperville, IL 60563
Location: United States > Illinois > Naperville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Naperville
#6 Romantic Hotel in Naperville
#7 Business Hotel in Naperville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Chicago Naperville 3*
Number of rooms: 147
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Also Known As:
Courtyard By Marriott Chicago Naperville Hotel Naperville
Courtyard Naperville
Naperville Courtyard
Naperville Marriott
Courtyard Chicago Naperville

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