This hotel is crisp, new, modern, and overall very enjoyable. But there were a few issues that kept it from being entirely enjoyable.
First and foremost, the fitness room. I went down both mornings of my stay, at 6:30 am. The fitness room is actually not part of the hotel property. So there are training sessions happening in there. The personal trainers are loud, rude, obnoxious... The satanic, metallic, LOUD music requires earplugs. Complaints to the trainers elicit blank stares. (i.e. they don't give a damn) The trainees are grunting, screaming, dancing, singing... It's like a 70's rock concert in there.
The other issue is hot water. When you want to take a shower, plan on turning on the hot water at least 5 minutes prior to shower time. Because that's how long it takes for hot water to reach your room.
The irons don't work. They are the cheapest things ever. I requested that another be brought to the room, and it was as bad as the first one. They both dripped water all over my dress pants that I was wearing for a meeting, and left spots on the legs. If you are going to stay at this hotel, iron everything before arrival.
Again, the rooms are nice, and the location is convenient next to the Interstate. But if you want to use the fitness room, or iron any clothes, or take a hot shower, just beware of these issues. They are annoying, and may make me think twice about staying here again. Certainly way below the standards that this hotel is trying to create.
- Official Description (provided by the hotel):
- Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center and two signature restaurants including SugarToad and CityGate Grille. ... more less
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