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“Nice hotel, but don't expect too much out of the staff” 4 of 5 stars
Review of DoubleTree by Hilton Libertyville - Mundelein

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DoubleTree by Hilton Libertyville - Mundelein
3.5 of 5 Hotel   |   510 E. IL Route 83, Mundelein, IL 60060 (Formerly Crowne Plaza)   |  
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Ranked #1 of 3 Hotels in Mundelein
Stanford
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Nice hotel, but don't expect too much out of the staff”
4 of 5 stars Reviewed July 31, 2014

We stayed here and had two queen beds. The rooms were clean and comfortable, but we needed an extra towel and wash cloth. When we called the front desk, they told us to come to the front desk and get them. The next day we were needing some assistance from the front desk and the lady was less than helpful. As long as you are just looking for a nice room and won't need any help from the staff this is a fine hotel.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura F, Guest Relations Manager at DoubleTree by Hilton Libertyville - Mundelein, responded to this review, August 1, 2014
Dear guest,

Thank you for taking the time to review our hotel. It pleases me to hear you enjoyed the comfort of your room. As for the experience you had in regard to not receiving help from the front desk staff is not acceptable and not typical of the staff, so I couldn't apologize more for that. We value all the feedback we receive and share it with our team members so that we can enhance the experience for all of our guests. Our goal is to exceed your expectations not to fall beneath them. We hope to welcome you back, should you find yourself in North Chicago!

Regards,

Laura
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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274 reviews from our community

Traveler rating
    131
    96
    30
    14
    3
See reviews for
77
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101
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Plainfield, United States
1 review
5 of 5 stars Reviewed July 31, 2014

Attended a wedding here and stayed overnight. Everything from the food to the rooms to service to the breakfast buffet were great. Hotel kept in good condition. Shared a room so had two beds which were very comfortable. Check in was quick and easy and the large, warm chocolate chip cookie was a nice touch. Breakfast buffet was in a nice room and included much more than a normal free hotel buffet. Definitely would recommend this hotel.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura F, Guest Relations Manager at DoubleTree by Hilton Libertyville - Mundelein, responded to this review, August 1, 2014
Dear Lynn,

Thank you for taking the time to provide feedback of your stay with us in Mundelein. It brings us great pleasure to hear that your overall experience was enjoyable. We look forward to inviting you back in the near future.

Regards,

Laura
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Libertyville - Mundelein, United States
1 review
4 of 5 stars Reviewed July 29, 2014

The room was nicely updated although several of the tv channels were fuzzy. The staff was friendly and the location was not bad. I was starving when I arrived so I ordered room service. I ordered a ceasar salad with steak. The salad was bland and the steak was not edible. I left a note and left the trey outside my room. Sadly no one cared to follow up with my concern. I would recommend the hotel but eat elsewhere.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura F, Guest Relations Manager at DoubleTree by Hilton Libertyville - Mundelein, responded to this review, July 31, 2014
Dear Talya,

We appreciate you taking the time to write a review about your recent stay at our hotel on TripAdvisor and wanted to thank you for your valued feedback concerning your room service order. We have addressed the issue with our head chef and have also, removed your room service charge off your bill. Our goal is to exceed your expectations not to fall beneath them. If you have any additional feedback to offer, I would gladly take your input. We hope to welcome you back, should you find yourself in North Chicago!

Regards,

Laura
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Cary, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 27, 2014

Very clean and nicely furnished room. Beds are excellent. Staff is wonderful. The price was very reasonable. For the price I paid for the room I was shocked at how wonderful the rooms were, nice quality. Will definitely stay there again.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura F, Guest Relations Manager at DoubleTree by Hilton Libertyville - Mundelein, responded to this review, July 31, 2014
Dear Dawn,

Thank you for taking the time to provide feedback of your stay with us in Mundelein. It brings us great pleasure to hear that your overall experience was enjoyable. We look forward to inviting you back in the near future.

Regards,

Laura
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington, Indiana
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 23, 2014

The outer windows of this hotel and the hallways inside of it are dated. However, the rest of the hotel is very well maintained. Check-in and -out was convenient and easy. The staff was perfectly pleasant. I ordered room service twice and, even though I ordered a little close to closing the first time, service was friendly and very prompt, and the food was delicious. I was not able to visit the restaurant downstairs, but it seemed quite lively. Upon arrival, I received a bottle of water and a cookie - a nice personal touch.

It's slightly inconvenient that there's no valet; hauling luggage around (especially in heels) can be difficult. The hallway leading to my room was not properly airconditioned, but my room was perfectly cool.

I would certainly stay here again, either solo or with adult company.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura F, Manager at DoubleTree by Hilton Libertyville - Mundelein, responded to this review, July 25, 2014
Dear Lydia,

Thank you for taking the time to provide feedback of your stay with us in Mundelein. It brings us great pleasure to hear that your overall experience was enjoyable. We value all the feedback we receive and share it with our team members so that we can enhance the experience for all of our guests. Hope to welcome you back, should you find yourself in North Chicago!

Regards,

Laura
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sugar Grove, United States
1 review
4 of 5 stars Reviewed July 16, 2014

The hotel was nice. No wait when checking in. Had to ask about cookies. When waiting later that night to ask for cookies, was not even addressed by the gentleman behind the desk as to "I'll be right with you."

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kip S, General Manager at DoubleTree by Hilton Libertyville - Mundelein, responded to this review, July 25, 2014
Dear Carol,

Thank you very much for taking the time to fill out a survey. I am glad that you rated your overall stay as you did. Our service expectations are very high, so I will be sure to follow-up on your concern with the agent that neglected to acknowledge your presence.

Regards,
Kip Stehling
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2014

Nice, clean, big, comfortable room. Great location for North area. I liked the Frank Lloyd Wright inspired interior design. The room layout with a patio was very nice. Wish we were going to stay longer than one night.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura F, Guest Relations Manager at DoubleTree by Hilton Libertyville - Mundelein, responded to this review, July 27, 2014
Dear Joseph,

We, also, wish you could have stayed longer!! Thank you so much for your valued feedback regarding your recent experience at our hotel. We are pleased to hear that you were satisfied with your room, as well as the interior design of the hotel.

Thanks again for your wonderful comments and we hope you think of us when traveling to North Chicago again!

Regards,

Laura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Libertyville - Mundelein

Address: 510 E. IL Route 83, Mundelein, IL 60060 (Formerly Crowne Plaza)
Phone Number:
Location: United States > Illinois > Lake County > Mundelein
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Mundelein
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Libertyville - Mundelein 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
Stay at our DoubleTree by Hilton Hotel Libertyville - Mundelein, in Mundelein, Illinois, a northwest Chicago suburb. Convenient to US-45 and IL-94, and only 45 minutes north of O’Hare International Airport (ORD), our hotel offers personal and engaging service. Enjoy our signature, warm chocolate chip cookie at welcome.Savor phenomenal dishes and urban ambiance at Karma Asian Food & Fine Wine. Admire the Prairie-style decor featuring one-of-a-kind stained glass front doors and solid hardwood furniture. Our glass-enclosed pool is open year round, and the fully equipped fitness center is available 24 hours a day.Choose from 183 guest rooms in standard or deluxe styles or with two-room suite options. Relax in a king-, queen- or double-sized bed and enjoy complimentary WiFi, premium channels on a 42-inch flat-screen HDTV, a refrigerator and a rain forest shower head.Host a wedding on our landscaped courtyard or coordinate a casual barbecue on the patio. Our 8,350 sq. ft. ballroom divides into eight rooms, each accommodating up to 70 people. Reserve the full ballroom for a gala for 450 guests or a conference for 500 colleagues. We also provide two additional meeting rooms, one boardroom, banquet catering, and A/V and videoconferencing services.Take advantage of our business center to connect with potential clients. Motorola Mobility, Baxter, Sysmex America, Grainger, Aon Hewitt, HSBC, Tetra Pak and Zebra Technologies are located within five miles of our hotel. Ride our complimentary shuttle to their businesses. ... more   less 
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Also Known As:
Doubletree Libertyville - Mundelein Hotel Mundelein
Crowne Plaza Mundelein
Crowne Plaza Hotel Mundelein

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