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“Non-smoking reservation relegated to smoking room” 1 of 5 stars
Review of Super 8 Mount Vernon

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Super 8 Mount Vernon
2.0 of 5 Hotel   |   401 South 44th Street, Mount Vernon, IL 62864   |  
Hotel amenities
Ranked #6 of 14 Hotels in Mount Vernon
Denver, Colorado
1 review
1 helpful vote 1 helpful vote
“Non-smoking reservation relegated to smoking room”
1 of 5 stars Reviewed July 22, 2014

After a long day of driving across the country, we were ready to lie down and rest our minds and bodies from the journey. To our surprise upon arrival at the Super 8 in Mt. Vernon, we had been placed in a smoking room. When we probed the staff as to why this was the case, the response given was that they sold out at 8 pm. We were incredibly unhappy as we had made our reservation that morning, being very clear about our desire for accommodations where smoking would not be an issue. There was absolutely no reason that we should have lost our reservation to another group of travelers. We asked for them to move us repeatedly but to no avail. The room reeked of smoke and had burn marks on the walls. Even with the window open, all of my things smelled the next day. To make matters worse, when we complained again to raise awareness for the issue, management told us that if we had asked to be moved, they would have accommodated us. This was a laughable response as we had advocated for ourselves. I'm incredibly unhappy that we paid such an unfair rate to stay in such abysmal quarters. We will not be returning and urge others to book at a different hotel.

Room Tip: Third floor smells like a cigarette bar. Steer clear.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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230 reviews from our community

Traveler rating
    31
    66
    72
    40
    21
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed July 13, 2014

We made reservations for this Super 8 in Mt. Vernon based on the accessibility from the interstate. We were not disappointed. The room was clean and our bed was very comfortable. New flat screen TV and carpeting added to the comfort. For the price you can't beat this Super 8. I recently had hip surgery and the reservationist made our reservation for the 1st floor close to the handicapped parking. We went to Denver and for the return trip, we made our reservation again at this Super 8.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 13, 2014

Management should be fired for not training their housekeeping staff to do the job right. They should be inspecting their work to insure they are doing it. The dirt buildup in the bathroom didn't happen over night, that may have taken a week or two. There was ketchup on the lamp and phone, not sure how they missed that. They should purchase new vacuums, the one they used in our room doesn't work.

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Franklin, Tennessee
1 review
1 of 5 stars Reviewed July 8, 2014

We stayed at this Super 8 on our way down to Nashville. We also were booked in a "non-smoking" room on the third floor. Not clean (dirty tub), reeked of smoke. Put towels around the door in an attempt to keep hallway smoke smell from coming in. Didn't work. Internet? No! Holes in the wall were spackled, but unpainted. There was a note saying that the room would be inventoried upon departure to make sure that nothing was stolen. No, we weren't going to steal the dirty caulk that was around the bathtub. Horrible experience! We would have been better off sleeping somewhere on a park bench (in the rain.)

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh,NC
Top Contributor
52 reviews 52 reviews
4 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 3, 2014

After a long day we called and reserved a room at Super 8. We were told it was a non smoking room on the 3rd floor. We could smell smoke in the hallway and was told one half of the 3rd floor was set aside for smokers. Ok. So when we went into our room we could smell the smoke from down the hall. They had no other rooms and the internet was off and on when asking the desk to reset it. The breakfast was good as it was similar to other hotels. Would I stay on the 3rd floor again? No!!!

Room Tip: Don't get a room on the 3rd floor if you are a non smoker.
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  • Stayed June 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Watseka, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 26, 2014

I had a coupon so I thought I would try it out. I got to Mount Vernon once a month and have tried some of the others and so far it is a nice place. The bed was comfortable and everything was clean. I will stay there again

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green Valley, Arizona
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 18, 2014

We had a great room at this Super 8. It was newly remodeled and although the bath was on the small it was very nice and clean. Room had very large area for sitting/TV viewing, etc.- maybe because it was at the end of the hall but it was exceptionally large for a Super 8 hotel. Breakfast area very tiny and full when we walked in so we opted to go elsewhere for breakfast. Would definitely book a room at this hotel again. $10 for small pet.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Mount Vernon

Address: 401 South 44th Street, Mount Vernon, IL 62864
Location: United States > Illinois > Mount Vernon
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Mount Vernon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Mount Vernon 2*
Number of rooms: 63
Reservation Options:
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Also Known As:
Super Eight Mount Vernon
Mount Vernon Super Eight
Mount Vernon Super 8

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