I was checking to see if a new movie was at Randhurst but it wasn't so my boyfriend and I decided to have dinner while there. We tried the Black Finn for the first time last night. Just to clarify I wait tables myself for a living so am prepared to cut some slack for a server who is busy. We were sat and were looking at the menus for at least five minutes (our server was busy taking an order). So a man came over and took our drink order. Our server did come over and asked to take our dinner order but we hadn't decided what we wanted yet. We did eventually place our order.
I had ordered the Bourbon Burger which was supposed to be blackened, with garlic cream cheese, parmesan dressing, grilled onions, red onions, lettuce and tomato. I also ordered the Black Finn salad as an appetizer. My boyfriend ordered the jambalaya extra spicy with jalapeno's added. After receiving our food and it was somewhat of a wait. My burger was supposed to be medium (it was medium rare) it was also missing the parmesan dressing and the grilled onions nor did it appear or taste blackened. My salad came with the entrée with 2 olives, 3 pine nuts, 2 cherry tomatoes, 3 strips of parmesan (not shredded) and very little dressing. The salad was the first disappointment! It is $5.99 for this small salad. I think it was very chintzy not to mention our server brought it with my entrée! My burger was undercooked, and missing ingredients at $11.99 a pop it shouldn't be missing anything!!! My boyfriends dinner was perfect and he enjoyed it! I was also missing condiments for the burger so had to wait for our server to come and ask about our meal before I could eat it. I did take note that our server didn't run any of the food an expeditor did that for her so I am not sure what the problem was with the service. It was several minutes after receiving the food that she finally made her way over. We were drinking Orange soda. My boyfriend was asked if he wanted a refill but my glass was not replenished nor did I have any water. After receiving my condiments we were NOT checked on to find out how the food was so I couldn't even ask for my missing ingredients or a new drink. The check was presented to my boyfriend not me but I was the one paying the bill. Normally I love to be generous and leave a 30 to 40 percent tip but not in this case. I didn't stiff nor did I leave 10 percent but I did leave exactly 18 percent so she wouldn't be screwed on the tip out at the end of the night. I know there are others being tipped out here too. Over all my boyfriend had a great dinner but my experience was negative and I will not be back nor will I recommend it to others. Good luck on your visit and may you not have the same server we did!
If you own or manage Black Finn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.