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“Customer Service is dead” 2 of 5 stars
Review of Hampton Inn & Suites Chicago/Mt. Prospect

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Hampton Inn & Suites Chicago/Mt. Prospect
2.5 of 5 Hotel   |   1 Randhurst Village Dr, Mount Prospect, IL 60056   |  
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Ranked #1 of 3 Hotels in Mount Prospect
Hendersonville, United States
1 review
“Customer Service is dead”
2 of 5 stars Reviewed July 29, 2013

The staff was pretty good, but when I encountered a major issue the GM decided to nickel and dime me rather than stand behind the Hampton guarantee. I would tell you to find an HGI down the road or another hotel, until the management in this hotel can find their customer service mojo - it isn't worth the trouble.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Hampton Inn & Suites Chicago/Mt. Prospect, responded to this review, July 31, 2013
Dear Guest,

I apologize for your experience as we pride ourselves on delivering a clean, comfortable room along with excellent guest service. We had the opportunity to discuss your guest experience as I appreciated your feedback however if you would like to continue our conversation offline please feel free to contact me directly.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
    165
    51
    10
    6
    1
See reviews for
97
40
12
64
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Fairfield, OH
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 28, 2013

We visited this hotel for a lacrosse tourney. Wow what a find. Clean hotel in a new mall complex. Service was outstanding. Breakfast was awesome. Underground free parking was a bonus. If you have to visit N Prospect area this is the place to stay.

Room Tip: Our room was on top floor, nice and quiet
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, Indiana, USA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 25, 2013

Fantastic hotel, which looks new, with very good sound proofing. My room was next to the ice maker but I couldn't here it - perfect for a good nights sleep. King Room was good sized, clean and fresh, with satellite TV. Breakfast was OK - not as good as selection as other Hamptons but good enough.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Virginia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 24, 2013

A new facility in a great mall in North Chicago. Free Breakfast was super good. Room was clean and quiet. Service was prompt and very efficient check in. Received assistance to find the hotel as it is new, so called the desk and she was able to give us directions theat brought us right to the hotel. Great service.

Room Tip: 2 queens and excellent mattresses. All rooms are quiet as you are away from highways or train track...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dover, New Hampshire
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2013

Picked this hotel because of its location and proximity to a client. Being adjacent to a great selection of restaurants was a bonus. This a bit more contemporary than your typical Hampton Inn and a bit larger. Nice stay.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Hampton Inn & Suites Chicago/Mt. Prospect, responded to this review, July 31, 2013
Dear Ron R,

I am happy to hear that you enjoyed your stay. I hope that if your travels should bring you back to the Chicago/Mt. Prospect area that you will choose to stay with us again. Once again, thank you for choosing the Hampton Inn & Suites Mt. Prospect.

Sincerely,
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Louisville, KY, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2013

This was definitely one of the nicest Hampton Inns I have experienced (and I love Hamptons!). The room was very clean and had the most comfortable bed that I have experienced in a hotel. The staff was very helpful. The location is great with lots of shopping and restaurants nearby.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
omaha
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 22, 2013

Great place to stay in the Chicago suburbs! Stayed in a queen suite with our family of 5 - loved the big room. Everything was clean although the garage had a funny smell. Did appreciate the underground parking. Air conditioner was a bit noisy but didn't wake anyone up. The room darkening shades worked well and the hotel was very quiet in the morning. Staff was friendly and helpful in negotiating public transportation.

Loved the location - lots of restaurants within walking distance including Eggsperience for breakfast (we needed a break from the hotel breakfast one day), pizza, casual eating (Panera, a bar and grill) and fine dining (E&O). A theater was right there as was a Jewel/Osco for groceries, etc.

For going downtown, the Metra station is about a 5 minute drive and very easy to negotiate. The Metra station gives out downtown maps for free that included bus routes. Kids ride free on the Metra on the weekends.

Breakfast was OK - they did vary the eggs/meat selection but the eggs were powdered. The waffle maker was a hit with the kids and not tricky at all. Some healthy options with oatmeal and fruit.

We didn't have time for swimming in the pool but we did look around - it was clean and inviting.

Would definitely stay here again. With the breakfast and underground parking included, we thought it was a great value.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Chicago/Mt. Prospect

Address: 1 Randhurst Village Dr, Mount Prospect, IL 60056
Phone Number:
Location: United States > Illinois > Mount Prospect
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Mount Prospect
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Chicago/Mt. Prospect 2.5*
Number of rooms: 120
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