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“A Chain that is always good” 4 of 5 stars
Review of Country Inn & Suites Chicago O'Hare NW

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Country Inn & Suites Chicago O'Hare NW
2.5 of 5 Hotel   |   2200 South Elmhurst Street, Mount Prospect, IL 60056   |  
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Ranked #3 of 3 hotels in Mount Prospect
Toronto, Canada
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“A Chain that is always good”
4 of 5 stars Reviewed August 23, 2013

As expected from Country Inn, it is a spacious, and clean hotel. Breakfast area is nice and food selection includes eggs and mixed fruits ( no added syrup ) and some low fat cheese. Also available are healthy cereal bars . If you drive into the city, there is roughly $ 4 toll ( return ) on highway. But even if you add that plus parking in downtown and gas, it is still a good choice of accomodation if you visit Chicago.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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160 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Manchester, Missouri
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 18, 2013

We had reservations that we had made directly through the hotel. We are a family of five so we were in need of a rollaway bed. We were told that one would be waiting for us in our room. At check in, I asked if the rollaway was already in our room so that we could take a quick nap before attending a funeral. We were told that there weren't any available and that either my child could sleep on the floor or my children could sleep in their own room (on a separate floor) for $90 a night. My children are all under 12. There is no way they would be sleeping in a separate room much less a separate floor. We immediately cancelled our reservation and went to Doubletree in Dalewood- which was amazing! Sadly, we had reservations at this chain for several upcoming dates. We cancelled them all!

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnNW, General Manager at Country Inn & Suites Chicago O'Hare NW, responded to this review, August 19, 2013
Dear wissaw,

We apologize for the disappointing service you received from our staff. Our staff should have explained to you that we only have a handful of rollaways at the hotel upon you making the reservation. Rest assured that I will meet with the staff to ensure that we do a better job in explaining our rollaway policy to guests upon booking. Our team works hard to make sure our guests are comfortable and receive our best service.

Best Regards,

Paul Cantrelle
General Manager
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Toledo, Ohio
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 29, 2013

My parents and I stayed at this hotel for two nights while visiting the Chicago-land area. The room was comfortable and there was a good selection at breakfast both mornings. The wait staff were shorter tempered and to the point, but this is a sleep-and-fly type hotel. There were a great deal of families with children in a small breakfast space so be prepared for no frills, no fuss, and scooting around when needed. Also, if you want a non-smoking room, the hallway may smell of smoke, but our room did not. For the price, we were very satisfied.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnNW, General Manager at Country Inn & Suites Chicago O'Hare NW, responded to this review, July 30, 2013
Dear Sing4Elohim,

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you had a good overall experience. We look forward to your next stay.

Best Regards,

Paul Cantrelle
General Manager
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Sun Prairie, Wisconsin
Top Contributor
52 reviews 52 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 26, 2013

We stayed here for 4 nights Wed thru Sat. After a rough start at check in (2 rooms were not touched by housekeeping) Amber personally had someone check that our was ready. After that, I have nothing but praise for the staff. New pool chairs on Thur of our stay, very nice. Breakfast was nice start to day, nothing out of the ordinary, but staff was on top of refilling and such. Used shuttle to Ohare everyday to catch L train to city. staff was very helpful on directions to all attractions. The night shuttle driver could be a little more responsive, opening doors and such but also gave us direction back home so sure he can work on other parts. other drivers were great. Would stay here again for sure.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnNW, General Manager at Country Inn & Suites Chicago O'Hare NW, responded to this review, July 30, 2013
Dear Jakew W,

Thank you for reaching out and writing your review. I am sorry to hear that your initial check in process was a unpleasant. I will make sure that I tighten down our housekeeping service. It's good to hear that the rest of your stay was pleasant. I will make sure that I share this with Amber and the rest of the staff.

Warm Regards,

Paul Cantrelle
General Manager
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46703
Top Contributor
142 reviews 142 reviews
32 hotel reviews
Reviews in 67 cities Reviews in 67 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed July 23, 2013 via mobile

We stayed one night and used the round trip transport to o'hare as well as parking service. The room was clean and the breakfast was very good with many options. Service to and from the airport was timely as well. The staff at the front desk was friendly and helpful when calling to schedule pick up from o'hare. I will use them again if I fly out if Chicago.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnNW, General Manager at Country Inn & Suites Chicago O'Hare NW, responded to this review, July 25, 2013
Dear chelseasly,

Thank you for your kind remarks. We are very happy to hear that our park and fly service was a great fit for your needs. I am thankful that you chose to spend your trip to Chicago with us, and I am hopeful that you will come back soon to visit!

Warm Regards

Paul Cantrelle
General Manager
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Hillsborough, North Carolina
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 19, 2013

Having never been to Chicago, we were looking for a place to stay that would get us to the city without breaking the bank. Front desk staff were fabulous! Recommended nearby restaurants and told us how to get to the city. The shuttle driver in the morning was very helpful and nice. Easy to get to the train into the city. Long ride to town, but the kids enjoyed the train experience. The evening shuttle driver was not as nice. No step stoll was offered for getting in and out of the van which was somewhat difficult for my nearly 80 year old mother. The kids enjoyed the pool, breakfast was nice but stations could be spread out more on crowded mornings, rooms clean and had a nice layout.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnNW, General Manager at Country Inn & Suites Chicago O'Hare NW, responded to this review, July 25, 2013
Dear Lanie Q,

Thank you for commenting on our hotel. I am pleased to hear that you enjoyed your experience at our hotel. Our goal is to ensure impeccable customer service in all areas of our hotel. Your review gives us the opportunity to correct any deficiencies we may have in our service. I will make sure that I bring these up with our staff so we can make necessary changes in the future.
Regards,

Paul Cantrelle
General Manager
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Madison, Wisconsin
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 12, 2013

I was only here for one night, so I am not sure about the pool, but it looked mince and clean from outside. Receptionists were very nice and attentive. Room was nice and easily fit a pack n play. Rooms were quiet and bed was amazingly comfortable. Everything was clean. The shuttle is a little crappy and really tall, but it got us to the airport on time and picked us up within 20 minutes of calling for it. We've stayed at a lot of horrible park and flies and this one is by far our favorite! Breakfast was real marginal hence the 4 stars instead of five.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnNW, General Manager at Country Inn & Suites Chicago O'Hare NW, responded to this review, July 25, 2013
Dear Courtney R,

Thank you for taking time to review the hotel. I am very pleased to hear that you had an enjoyable stay! I also agee that we are a great fit for a park and fly. In regards to breakfast, I'd be interested to hear a bit more feedback so I can bring back to the breakfast staff. Please feel free to contact me at the hotel if you get a chance. We strive to exceed the needs of our guests in all aspects of the hotel, and we value the suggestions of our guests.

Best regards,

Paul Cantrelle
General Manager
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Additional Information about Country Inn & Suites Chicago O'Hare NW

Address: 2200 South Elmhurst Street, Mount Prospect, IL 60056
Phone Number:
Location: United States > Illinois > Mount Prospect
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 3 hotels in Mount Prospect
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Chicago O'Hare NW 2.5*
Reservation Options:
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Also Known As:
Country Inn & Suites Chicago o`Hare Nw Hotel Mount Prospect
Country Inn And Suites Chicago o`Hare Nw
Country Inn Mount Prospect
Mount Prospect Country Inn

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