We booked our reservation early in the day on Saturday and got in for a 7:30 no problem. We were promptly seated however it was extremely loud. We had a small table next to the windows in the front. Our server looked overworked and overwhelmed.
We placed our order and our salad arrived quickly, the salad for one was large enough for two. We ordered the bolegnase and it was brought out very early- some other server literally brough it out and pushed it onto our small table with her hip! I was rather disgusted.
After looking the noodles for the dish were incorrect, we flagged down another server because at this point we had only seen our's once- we notified them of the issue and they just grabbed the plate and walked away. We were rather taken back.
After about 25 min. the correct dish was brought out, again large portion but this is where I feel they are completely lacking in customer service and refinement. Food was just average for the price, nothing exciting.
This is where it goes from average to horrible- the gentleman that took my plate to box literally dumped half the rigatoni bolegnase on my sweater- brand new sweater from JCrew, no apology... nothing! My friend and I literally sat there with our mouths agape. At this point we had paid already paid the bill and were fuming. I have never had such poor service. Save your money go downtown to Cafe Spiaggia and have a good experience that is classy.
I traditionally go to the city for a nice meal but heard/read good things about Napoli we will not be going back. - My shout stick and resolve stain remover did not save the new sweater. I will be writing a formal letter.
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