I made this reservation in January of 2012 for the Quad Cities Marathon. I decided to stay here because of the close proximity to the starting line of the race, and it was recommended as a sponsor hotel on the marathon website. When I checked in I requested a room with a river view if possible, and the person at the front desk didn't think there were any left even though we checked right at the designated check-in time. No big deal, so I requested that we at least have a room that was in a quiet area of the hotel due to having to get up early and be prepared to run 26.2 miles the next morning. They said "don't worry, I'll put you in a room away from the wedding reception" to which I was a little surprised the hotel would book a wedding reception and be the host hotel to the marathon in the same weekend knowing that runners would be getting up early. You have to fill rooms I guess so from a business standpoint I understand. I was at least glad they said they were putting us away from any noisy people arriving late and drunk from a wedding reception.
At about 12:30am we were rudely awaken by a large number of people yelling, obviously drunk, in the hallway and in the room next to ours. So much for being in a quiet area of the hotel as I thought we were. They were making drinks, being very loud, and at one point opened up their door that connected into our room and proceeded to knock on it and yell. I called the front desk inquiring about this noisy room and apparently we were put in the room right next to the honeymoon suite. How was that putting us in a quiet room somewhere away from the wedding party? That was possibly the worst room we could have been placed in. The person at the front desk did call up there and they did quiet down, but we had already lost sleep on the night.
Other than that, our stay was ok. The rooms were very clean and the hotel had a nice feel about it. I am extremely disappointed that we were ever placed in that room though. I know it wasn't the hotel's fault for those people being loud, but come on. Would have made more sense to hold that room for someone else in the wedding reception. I would hope that in the future that runners in the marathon would be placed on the same floor together or that a wedding reception party would not be booked the same weekend.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 28, 2012
Thank you for choosing the Radisson on John Deere Commons for your recent visit to the Quad Cities. We also appreciate the time you took to type this review.
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I would like to apologize for the problem with noise during your stay. I am aware that we had a loud wedding party and we always do the best we can to manage those situations. The hotel was completely full that evening and we did not have the ability to make any adjustments or move you. I assure you it is not typical and again apologize for any inconvenience.
We appreciate your patronage and hope to have a future opportunity to serve you with genuine Radisson hospitality.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.