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“Everyone should serve at least once in their lives!” 5 of 5 stars
Review of River House Bar & Grill

River House Bar & Grill
1510 River Dr, Moline, IL 61265-1306
309-797-1234
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Ranked #23 of 144 restaurants in Moline
Cuisines: American
Dining options: Late Night
Restaurant details
Dining options: Late Night
Moline, Illinois
1 review
“Everyone should serve at least once in their lives!”
5 of 5 stars Reviewed July 30, 2012

First of all, I am seeing a lot of complaints about Friday and Saturday nights. This pisses me off because there is about 500 people on the patio outside as well as almost 100 people inside eating. There is no way that anyone could possibly have excellent service on these nights when it is so packed.. There are only so many servers and so many cooks in the kitchen. THEY ARE ALL DOING THE BEST THEY CAN! It is a stressful job waiting on people. Not only do they have their own tables, but then there are other people who are trying to flag these servers down while they have a full tray of drinks that they need to drop off at their own tables. The food wait time is neither the server or the cooks fault.. Everyone is allowed to order from the menu, outside and well as inside, and they are making food for probably over 1,000 people that night. If you don't want to wait for food you should go somewhere else that is not busy. IT'S JUST COMMON SENSE THAT WHEN YOU SEE THAT MANY PEOPLE AND IT IS THAT BUSY THAT THE FOOD IS GOING TO BE A LONG TIME. Your server is not cooking your food and is not at fault that it takes so long. The managers cannot discount everyones bills! It is rude to be rude to the servers and say that its poor service when they are waiting on several tables that night and usually 10 people are sitting at all of their tables. Try going in on a Monday or Tuesday when it's not so busy I'm sure you would get great service MOST OF THE TIME and have your food a lot quicker and it wouldn't be cold. DON'T COME IN ON A BUSY NIGHT EXPECTING TO GET YOUR FOOD FAST. IT IS JUST NOT POSSIBLE FOR THAT TO HAPPEN. ITS COMMON SENSE PEOPLE!!!!! So be nice to your servers because you don't know the kind of things they go through! It's a stressful job and they don't appreciate being yelled at 24/7 and getting stiffed on bills.

  • Visited July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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72 reviews from our community

52% Recommend
    20
    18
    13
    7
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
1 review
“Awful awful service.”
1 of 5 stars Reviewed July 30, 2012 via mobile

Waited 20 minutes on drinks and we decided to leave. The manager said to us He didn't care because they were plenty busy. Really. The best part was that we had a reservation but they couldn't find it. I would never never go back.

    • 1 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
Contributor
14 reviews 14 reviews
10 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“So So Food”
3 of 5 stars Reviewed July 22, 2012

Better drinks than food. Too ambitious of a menu make it difficult to find the good stuff. The chicken sandwich was excellent but a pass on most of the rest. Great service and good cold beer.

Visited July 2012
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Davenport, Iowa
1 review
“Great band on the patio, but the service....”
2 of 5 stars Reviewed June 16, 2012

A group of us went on the evening of 6/15/12 and sat out on the patio (this is a nice patio area in the summer where bands play). I have to say that the atmosphere and the band was FANTASTIC! We enjoyed this very much... and was the reason we stayed until midnight. Great dance band! But the food service was awful. It took 2 hours to get food... and when it did arrive, it was stone cold. I overheard another table near us complaining as well... said their chicken strips were raw on the inside (after waiting a long time to get them). If we ever go back, it'd be to see that band again... but River House needs to be prepared for that size of a crowd. They're lucky they had the band there to keep people around... cuz the service and food alone wouldn't keep people there.

  • Visited June 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
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Dartford, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Great place.”
5 of 5 stars Reviewed May 5, 2012 via mobile

Friendly staff, good food, not the usual chain, a good independent.

    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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