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“Honestly...we would never return.” 1 of 5 stars
Review of Baymont Inn Metropolis

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Baymont Inn Metropolis
2.0 of 5 Hotel   |   203 E Front St, Metropolis, IL 62960 (Formerly AmeriHost)   |  
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Ranked #4 of 8 hotels in Metropolis
Minnesota
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“Honestly...we would never return.”
1 of 5 stars Reviewed May 28, 2013

The check in went fine. Desk attendant was friendly. Our main floor room was large, older, and appeared acceptable for the price. We left for a late dinner and an hour of gambling next door (conventient location to casino) and returned around 10:00pm. I got into a hot tub (bathtub in obvious need of repairs with large holes in the walls which were filled), but the water was hot and the pressure good. Out of the tub, I pulled back the bedding, and was immediately ready to check out. The bedding was soiled and it was obvious that it was not fresh in any way. My husband removed everything, and went down to the front desk. The lady was alone but did give him fresh bedding still warm from the dryer. She did apologize, and as I stated, if it had not been so late we would have just left (which we probably should have since neither of us slept well after this).

When I went to give the keys to the man at the desk in the morning, I explained what had happened the night before and he assured me that the manager would be in touch with us (we have yet to hear from anyone).

Cannot comment on their included breakfast as there was no way we were going to eat there after the blood and "other" stains on our sweat covered and wrinkled bedding experiencem not to speak of losing a night sleep.

No apologies from management...what is wrong with that? Sure soured my taste on Baymont Inns.

Room Tip: Stay elsewhere.
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  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawn m, General Manager at Baymont Inn Metropolis, responded to this review, May 29, 2013
Thank you for taking the time to complete the guest comment card concerning your recent stay at the Baymont Inn.

Please accept our apologies for the less-than-satisfactory experience.

Please be assured that I have taken corrective measures to prevent such occurrences in the future.

As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Sincerely,

Dawn Maloney

.
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196 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Chicago, Illinois
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 15, 2013

This past weekend i was there for my niece graduation at carborndale il. we rented rooms. the first floor suite was clean and it smelled good. the second floor however is a dfiffernt story. the room was not clean there was hair all in the sink. the bathtub was dirty looking. the 2nd floor and room stink really really bad. if you are thinking about staying here then do not get a room on the second floor. the room was also very outdated.

Room Tip: take a room on the first floor and not the second floor.
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawn m, General Manager at Baymont Inn Metropolis, responded to this review, May 17, 2013
Good morning,

I do apology that your room was not up to standards as it should have been. I am happy to hear that the staff was able to accommadate you in another room.

Please be assured the issues have been addressed with the housekeeping staff so that does not happen again.

SIncerely,

Dawn Maloney
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Brandon, WI
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 13, 2013

On our way to Nashville we happened upon the sign for Harrah's Casino. Since we were planning to stop for the night soon, we decided to check out the area. We were able to stay at the Baymont Inn Metropolis for the same price as the hotel attached to the casino (just had to ask if they would match the price on Hotwire), and I preferred the Baymont Inn because it had a pool and hot tub. While the hotel could use some cosmetic improvements, we were quite satisfied overall. The front desk clerks were very friendly & helpful. It felt like a safe area and it was neat to see the barge on the Ohio River! They had a lift for the pool and the hot tub also, which isn't available everywhere. Overall, I would definitely stay there again.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dawn m, General Manager at Baymont Inn Metropolis, responded to this review, May 17, 2013
:Thank you for taking the time to give us your feedback!

We are glad you had nice expenice at the Baymont Inn and in Metropolis.

Next time your travels bring you to the area, we would be happy to accommodate you.

Sincerely,

Dawn Maloney
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Baymont Inn Metropolis

Address: 203 E Front St, Metropolis, IL 62960 (Formerly AmeriHost)
Phone Number:
Location: United States > Illinois > Metropolis
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 hotels in Metropolis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn Metropolis 2*
Reservation Options:
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Also Known As:
Baymont Inn Metropolis Hotel Metropolis
Metropolis Baymont Inn

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