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“Average” 3 of 5 stars
Review of Baymont Inn and Suites Mattoon

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Baymont Inn and Suites Mattoon
2.0 of 5 Hotel   |   206 McFall Road, Mattoon, IL 61938 (Formerly Fairfield Inn)   |  
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Ranked #5 of 9 Hotels in Mattoon
Certificate of Excellence
GreenLeadersSilver level
Antioch, Illinois, United States
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Average”
3 of 5 stars Reviewed October 28, 2013

I have made the trip to this area for the past four years, staying at a different hotel each time. After staying at the Baymount Inn located in nearby Tuscola (total pit, wreaked of cigarette smoke, and very out dated and dirty), I was hesitant at staying at the Mattoon location. When I noticed that the Mattoon location renovated just recently, I thought I would give them a try.

Arrived on a Thursday night and made it up to my room on the 3rd floor. First we noticed the TV was not working. It was a little cold in the room so I turned on the heat. My guess is that the heater was not cleaned as there was a VERY STRONG odor (like dust burning). Could not handle the smell. Had another room assigned, and the moment we walked into the room there was a strong smell of cigarette smoke. The third room we got was just right… If the third attempt was not good, I would had left.

I give credit to Macy at the front desk for doing what she could to make the stay welcoming.

Positive: After a few attempts, we got a nice room. Pool and hot tub were VERY clean! The renovation made everything appear new/clean. Did not have time to view each of the three rooms we were in… but the third room appeared very clean.

Negative: It took three attempts to get a room that worked for us. Pool water was on the cool side (I noticed other people on Tripadvisor said the same thing).

Overall impression: As the Hampton Inn and Comfort Suites are right next door (and a Holiday Inn nearby), I think the Baymount Inn is competing for the business here. For the price, it was cheaper and was a good stay. If prices are the same as the Hampton/Comfort Suites, then it might be a different story.

Suggestions for Baymount: Clean the heaters! Get rid of the smoke smell in some of the rooms.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri B, Manager at Baymont Inn and Suites Mattoon, responded to this review, November 21, 2013
Dear Bretr,

We would to thank you for your review here on tripadvisor. I want to sincerely apologize on behalf of myself and entire staff for having to move you several times during your arrival. We understand how this can be very frustrating, but I am glad to hear that the third room suited your needs. We will definitely get off staff on the ball with cleaning those PTAC units so we will not encounter another situation like this again. We greatly value your business and loyalty to the chain and hopefully you will consider choosing our newly renovated hotel again for your future stay. Again Bretr, we thank you, appreciate you and look forward to you staying with us again.
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231 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Chattanooga, Tennessee
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed October 27, 2013

Great value. Front desk staff is super, courteous, helpful. Breakfast is offered, but isn't the greatest. Not a complaint but a suggestion. If you book a room for 2 people, why do they leave 1 packet of coffee and only one bottle of water? Very clean and has been updated recently. A lot of places to eat in the immediate area, 2 which are in walking distance. Very convenient to I 57.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri B, Manager at Baymont Inn and Suites Mattoon, responded to this review, November 21, 2013
Dear Walgreenguy,

We would like to thank you for your recent stay and review. We will utilize your review as aid to ensure efficient quality to our guests. I would like to apologize for not providing you with adequate amenities in your room during your stay. Please, if you stay with us in the near future do not hesitate to call our desk staff and we will definitely be able to provide you with all that you need. Thank you again for staying with us, we look forward to accommodating your travel needs again in the future.
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Denver
1 review
4 of 5 stars Reviewed October 21, 2013

friendly staff. hot breakfast every morning. quiet. good localation will most definitely stay again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Baymont Inn & Suites

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teri B, General Manager at Baymont Inn and Suites Mattoon, responded to this review, October 23, 2013
Thank you for your kind review. We look forward to seeing you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn and Suites Mattoon

Address: 206 McFall Road, Mattoon, IL 61938 (Formerly Fairfield Inn)
Phone Number:
Location: United States > Illinois > Mattoon
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Mattoon
#3 Family Hotel in Mattoon
#5 Business Hotel in Mattoon
Price Range (Based on Average Rates): $
Hotel Class:2 star — Baymont Inn and Suites Mattoon 2*
Number of rooms: 63
Official Description (provided by the hotel):
The Baymont Inn & Suites in Mattoon, Illinois is pleased to provide our guests with exceptional service and quality amenities at an affordable price. Whether you are here for business or leisure you can enjoy your heated swimming pool and hot tub, free wireless internet in every room, free HBO and cable, and much more. After a restful night of sleep, you can look forward to starting your day with a Complimentary Enhanced Breakfast. ... more   less 
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Also Known As:
Baymont Inn Mattoon

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